Venue Managers

4 months ago


Dubai, United Arab Emirates TERRAFIRMA SOLUTIONS Full time

Manage all aspects of the venue, including staffing, operations, and guest service.
- Plan and coordinate operations in the venue, ensuring smooth guest journey and services delivery.
- Responding to guests needs and anticipating their unstated ones through authentic interactions and guest handling throughout their visit through the venue
- Ensure customer satisfaction by handling complaints and queries escalated to this level, carrying out route cause analysis to understand the reason issue got escalated to this level and how to avoid it in future.
- Capture lessons learnt that can be utilized to improve and optimize services and strengthen guest satisfaction.
- Work with internal and external stakeholders to ensure all aspects of the venue are ready at any given time.
- Encourage issue resolution at the lowest level possible and act as top escalation line for whole mainland lounge, airport or on-island welcome center.
- Lead the development and implementation of all venue related policies, procedures and plans.
- Ensure that venue team is carrying out all necessary readiness checks to confirm that venue is operational and can welcome guests.
- Drive excellence and continuous improvement providing correctives to operations where necessary.
- Oversee the maintenance and repair of the venue and its equipment.
- Ensure all legal and safety requirements are adhered to and venue meets all health and safety regulations.
- Handle any other duties as assigned by senior management.

Pay: AED22,000.00 per month



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