Venue Supervisor

4 months ago


Dubai, United Arab Emirates TERRAFIRMA SOLUTIONS Full time

Oversee the day-to-day operations at the designated venue.
- Ensure safety, compliance and quality regulations are followed.
- Lead, manage and train the venue guest relations team of FOH/BOH staff, ensuring seamless and enhanced guest service is maintained at all times.
- Supervise day-to-day performance of the staff, and work on correction and realignment to the ethos of Sindalah and the Guest Services team for delivering exceptional experiences
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Responds to all guest requests in an accurate and timely manner, making recommendations based on local knowledge.
- Works harmoniously and professionally with co-workers and managers
- Capture lessons learnt that can be utilized to improve and optimize services and strengthen guest satisfaction.
- Lead daily venue briefings ensuring all necessary information is disseminated to the team timely and efficiently.
- Manage team roster and staff allocation to cater to the needs of guests and ensure seamless operations on a daily basis.
- Maintain the venue's facilities and carry out regular checks and inspections.
- Manage inventory and order supplies as needed.
- Ensure all machinery and equipment is inspected and maintained.
- Prepare reports on venue operations and performance.
- Encourage issue resolution at the lowest level possible and act as an escalation channel for all mainland lounge or on-island welcome center staff.
- Handle any other duties as assigned by management.

Pay: AED17,000.00 per month


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