Retail Sales Manager
6 months ago
Role Title
Retail Sales Manager
Reports to
General Manager - UAE
Location
Dubai International Airport, Terminal 3
Business unit
Retail
Role purpose
This role has overall accountability for sales, operations, and customer service for a wide variety of business and its’ associated P&L. It includes retail sales management of onsite stores and ATMs. The role will lead Team Managers and the person will be responsible for managing and coaching their direct reports to achieve revenue and profitability targets. The role will drive sales, customer service, operational controls and manage the P&L.
Key accountabilities
- Manage walk up retail KPIs including ATMs
- Managing profitability / EBITDA
- Support in airport and landlord relationship management
- Day-to-day account management of corporate customers
- Manage product launches and promotions.
- Work closely with relevant stakeholders to get things done
- Accountable for inventory and margins
- Execute operations in line with standard operating procedures and coach staff on operating disciplines - adhere to Company and location policy and procedures, including ATMs, Audit, Risk, Health & Safety, Security and Retail requirements.
- Support the General Manager in financial analysis, reporting and planning
- Manage communication for staff and management.
- Undertake Company training within required timescales & of the entire team
Retail Delivery & Excellence
- Support General Manager in maximising the profitability of DXB T3 by managing projects that increase productivity, decrease complexity and ensure regulatory compliance across all stores.
- Review and analyse the performance of Team Managers, Team Leaders & Sales Consultant’s and support improvement actions as well as making sure that these measurements are implemented to drive growth and ensure accountability.
- Streamline and standardize retail operation standards to enhance operation efficiency and improve retail productivity.
- Represent DXB T3 at Travelex’s Regional and Global forums sharing and learning best practices.
- Always maintain Store Visual Excellence
- C.A.R.E - Observations and Action Plan implementation along with L&D team
- Optimum utilization of headcount, efficiency of roster, review shift patters as per the changing needs of the business, overtime cost review & any other cost saving initiative.
- Leading the Talent Management program to ensure Leadership Bench strength for responsible areas.
- Take ownership of new initiatives to ensure delivery on time and within the agreed objective.
Role-specific experience and skills
- Ability to engage and present persuasively at senior management level
- Commercial acumen
- Highly analytical
- Experience of working effectively in a matrix structure
- Strong written and verbal communication
- Experience in retail currency exchange and Money Transfer
- Experience in leading a large multi-cultural team.
- Managing 24/7 retail operation
General experience and personal qualities
Leadership
- The ability to manage teams to deliver, recognizing the need to develop, motivate and empower whilst maintaining pace and juggling priorities
- Self-aware with a high degree of personal and professional integrity
- Management of a team including recruitment, coaching, retention and performance management.
- Stakeholder management
Commercial acumen
- Protect the business by ensuring compliance to procedures, managing risks and escalating as needed to protect the reputational integrity of Travelex
Strong relationships
- Ability to build and manage relationships, developing trust and credibility with customers - retail and corporate, partners - airport, landlord and corporate, peers, teams, internal and external stakeholders.
- Proactive sharing of best practice to peers and teams for continuous improvement of performance in their area of expertise
Management of change
- Experience of managing change in a multi-site environment
Performance and results focus
- A strong record of performance delivery, through increased sales, cost management, performance against KPIs and good P&L management
- The ability to analyze issues, develop solutions and influence key decisions, balancing risk with results
- Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex
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