Customer Relationship Officer

3 weeks ago


Dubai, United Arab Emirates Retail Luxury Full time

**Responsibilities**:

- Manage and maintain the CRM database, ensuring data accuracy and integrity.
- Monitor campaign performance and report on key metrics such as open rates, click-through rates, and conversion rates
- Develop personalized communication strategies to enhance customer engagement and loyalty.
- Implement loyalty programs and initiatives to reward repeat customers and increase retention rates.
- Oversee the selection, implementation, and maintenance of CRM software and tools.
- Generate regular reports on CRM activities and customer insights to inform strategic decisions.
- Provide actionable recommendations to improve customer experience and drive business growth.

**Experience**:

- CRM: 1 year (preferred)
- Retail: 1 year (preferred)
- Salesforce or any similar: 1 year (preferred)

License/Certification:

- Driving license (preferred)



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