Call Center Training Manager

**Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication “scripts” when handling different topics. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise. - Build sustainable...

Job Description: Call Center Training ManagerNote: This is a 6 working day job.Language: Hindi/Urdu & EnglishOverview:We are looking for an experienced and dynamic Head of Training to lead our call center training initiatives. The ideal candidate will be responsible for designing, implementing, and overseeing comprehensive training programs that enhance the...

We are looking for a skilled **Call center manager **to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. **Responsibilities** - Develop objectives for the call center’s day-to-day activities -...

As a Call Centre Supervisor at our medical center, you will be responsible for overseeing the day-to-day operations of the call center team, ensuring efficient and effective handling of inbound and outbound calls related to patient inquiries, appointment scheduling, and other medical-related services. You will lead a team of call center representatives,...

Roles and responsibilities - **Staff Management**: - **Hiring and Training**: Call Center Managers are responsible for recruiting, hiring, and training call center staff. They ensure that employees have the necessary skills to handle customer inquiries effectively. - **Scheduling**: Managers create work schedules, allocate shifts, and manage staff rotations...

**Requirements**: - High school diploma or equivalent - 1-3 years of experience in a call center environment - Knowledge of customer service practices and principles - Excellent data entry and typing skills - Superior listening, verbal, and written communication skills - Ability to handle stressful situations appropriately **Responsibilities**: -...

Only Arab Female Call Center If you have a passion for customer service and enjoy helping others, we invite you to consider joining our team. As a call center representative, you will play a crucial role in handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring an overall positive experience for our customers. Key...

**Job Summary**: The Call Center Manager is responsible for leading and managing the operations of the call center to ensure the delivery of exceptional customer service. They are responsible for managing a team of customer service representatives, monitoring performance metrics, implementing strategies to improve efficiency and productivity, and ensuring...

We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone. **SKILLS & QUALIFICATIONS** - Strong command of the **Arabic &** **English** language! - Preferred 2+ years of work experience as a call center Agent. - Capable of...

We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone. **SKILLS & QUALIFICATIONS** - Strong command of the **Arabic &** **English** language! - Preferred 2+ years of work experience as a call center Agent. - Capable of...

**Business Goal**: 1.Meeting customer service targets 2.Increasing efficiency and productivity 3.Reducing costs 4.Improving employee morale and retention 5.Enhancing quality assurance 6.Managing risks and compliance **KPI**: 1.Average Call/lead Handling Time 2.First Call/lead Resolution (FCR) Rate 3.Abandoned Call/lead Rate 4.Service...

Arabic Speaker Call Center Agent- FEMALES ONLYWe are looking for an Arabic Speaker ,Females, Call Center Agent who can join immediately to join our team work in a Medical Centre in Sharjah. JOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding a products or services of the Medical Centre, this includes...

**Job Title: Call Center Manager** **Job Overview**: The Call Center Manager oversees the day-to-day operations of the call center, managing a team of customer service representatives to ensure efficient and effective customer service delivery. The role involves leadership, strategic planning, and optimizing operational processes to achieve high-quality...

**Job Title: Call Center Manager** **Job Overview**: The Call Center Manager oversees the day-to-day operations of the call center, managing a team of customer service representatives to ensure efficient and effective customer service delivery. The role involves leadership, strategic planning, and optimizing operational processes to achieve high-quality...

We are currently seeking a seasoned Call Center Manager for an Aesthetics Company to lead our Customer Engagmenet Team and ensure the highest level of customer experience among our customers. Job Responsibilities: Manage Operations: Oversee the daily operations of the Customer Engagement Team, ensuring efficiency and the effective resolution of customer...

Marketing specialist should be a competent professional able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles and tactics. **Marketing Specialist responsibilities include**: - Conducting market research to find answers about consumer requirements, habits, and...

Arabic Speaker Call Center Agent- FEMALES ONLYWe are looking for an Arabic Speaker ,Females, Call Center Agent who can join immediately to join our team work in a Medical Centre in SharjahJOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding a products or services of the Medical Centre, this includes...

Business Goal:Meeting customer service targetsIncreasing efficiency and productivityReducing costsImproving employee morale and retentionEnhancing quality assuranceManaging risks and complianceKPI:Average Call/lead Handling TimeFirst Call/lead Resolution (FCR) RateAbandoned Call/lead RateService LevelCustomer Satisfaction (CSAT) ScoreAgent Occupancy...

Marketing specialist should be a competent professional able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles and tactics.Marketing Specialist responsibilities include:Conducting market research to find answers about consumer requirements, habits, and...

Marketing specialist should be a competent professional able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles and tactics.Marketing Specialist responsibilities include:Conducting market research to find answers about consumer requirements, habits, and...