Marketing and Call Center Manager

3 weeks ago


Dubai, United Arab Emirates DermaMax Medical Center Full time

Marketing specialist should be a competent professional able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles and tactics.

**Marketing Specialist responsibilities include**:

- Conducting market research to find answers about consumer requirements, habits, and trends
- Brainstorming and developing ideas for creative marketing campaigns
- Assisting in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning, etc.)
- Conducting market research to find answers about consumer requirements, habits, and trends
- Brainstorming and developing ideas for creative marketing campaigns
- Assisting in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning, etc.)
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
- Collect and analyze call center statistics (sales rates, costs, customer service metrics, etc.)
- Assume responsibility for budgeting and tracking expenses
- Monitor and improve ordering, telephone handling, and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time, etc.)
- Prepare reports for different departments or upper management

**Experience**:

- Marketing & Call center Manager: 4 years (preferred)



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