Call Center Manager

1 week ago


Dubai, United Arab Emirates The Pink Tribe Recruitment Co. Full time

We are currently seeking a seasoned Call Center Manager for an Aesthetics Company to lead our Customer Engagmenet Team and ensure the highest level of customer experience among our customers.

Job Responsibilities:
Manage Operations: Oversee the daily operations of the Customer Engagement Team, ensuring efficiency and the effective resolution of customer inquiries.

Team Leadership: Recruit, train, and mentor call center representatives and supervisors. Foster a collaborative environment that encourages outstanding customer service.

Performance Monitoring: Regularly review performance metrics to ensure the team meets or exceeds them. Implement strategies to improve quality and efficiency.

Customer Satisfaction: Handle complex customer complaints or inquiries. Ensure customer satisfaction and loyalty by resolving issues in a timely and empathetic manner.

Process Improvement: Continuously assess and improve call center processes and practices to enhance customer experience and operational efficiency.

Compliance and Reporting: Ensure compliance with all company policies and Standard Operating Procedures affecting the call center operations. Prepare reports on the team's performance and strategic plans to enhance it.

Sales Target: Ensure the team achieves their monthly sales targets, providing support, motivation, and proper sales management through.

Qualifications:

- Proven experience as a Call Center Manager or similar managerial role.
- Strong understanding of management practices and techniques.
- Excellent communication and interpersonal skills.
- Proficiency in call center equipment/software and CRM systems.
- Ability to lead and motivate a high-performance team.
- Strong problem-solving skills and the ability to think critically.
- Passionate about the beauty industry and customer service.

Preferred Skills:

- Experience in any of the follow industries is highly advantageous: beauty, healthcare, fashion or consumer retail.
- Multilingual capabilities (Arabic / English) are preferred, but are not a hard requirement.

Pay: AED12,000.00 - AED14,000.00 per month



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