Call Center and Delivery Manager

7 months ago


Dubai, United Arab Emirates Yamanote Atelier Restaurant Full time

Manage and oversee the daily operations of the call center department.
- Develop strategies to increase sales and meet or exceed sales targets.
- Monitor and evaluate call center performance, ensuring high quality customer service and adherence to company policies and procedures.
- Coach and motivate call center staff to achieve individual and team goals.
- Conduct regular performance evaluations and provide feedback for improvement.
- Implement effective sales techniques and strategies to maximize productivity and revenue.
- Collaborate with other departments to ensure smooth operations and customer satisfaction.
- Analyze call center data and generate reports on performance metrics.
- Stay updated on industry trends, best practices, and technology advancements.
- Evaluate customer orders, plan and coordinate delivery activities.
- Build positive and productive working relationships with customers for business growth.
- Analyze and troubleshoot delivery issues in a timely fashion.
- Manage the delivery team to ensure timely and accurate customer deliveries.
- Oversee daily activities of delivery team and provide direction and guidance as needed.
- Perform resource allocations and workload assignments according to delivery requirements.
- Ensure that team maintains high level of competence and operational excellence.
- Evaluate the performance of team members and determine training needs.
- Develop training programs and providing staff training from time to time.
- Serve as primary contact for customer inquiries and concerns.
- Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.
- Develop process improvements to achieve cost effectiveness and time saving.
- Make critical business decisions to meet customer expectations.
- Develop scope and budget for delivery projects
- Report delivery status to customers and develop required delivery documentations.

**Qualifications and skills**
- Bachelor's degree or equivalent
- Minimum 3 years of experience as a Call Center Manager or similar role in F& B industry.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills.
- Proficient in using call center software and systems.
- Ability to analyze data, identify trends, and make data-driven decisions.
- Strong negotiation skills to drive sales performance.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Ability to resolve conflict in a professional manner
- Excellent coordinating skills.

Application Question(s):

- Can Join Immediately

**Experience**:

- Call Center Management: 3 years (required)


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