E-commerce Operations Assistant

8 hours ago


Dubai, United Arab Emirates Wecord London Full time

E-commerce Operations Assistant

**Job Description**:
We are looking for a highly motivated and detail-oriented E-commerce Operations Assistant to join our team. In this role, you will be responsible for ensuring smooth operations in order fulfillment, managing customer inquiries, assisting with inventory, and supporting the overall efficiency of our e-commerce processes. You will also work with ERP and CRM systems to maintain accurate records and streamline workflows.

**Responsibilities**:

- Order Fulfillment: Coordinate and organize order processing, including booking shipments and ensuring timely delivery.
- Customer Support: Respond promptly to customer inquiries, manage exchanges, warranties, and handle post-purchase concerns professionally.
- Inventory Management: Assist in monitoring and updating inventory levels using ERP systems, ensuring accurate stock records.
- Operations Support: Collaborate with the fulfillment team to streamline workflows, manage shipping arrangements, and resolve logístical challenges.
- ERP & CRM Maintenance: Use ERP and CRM systems to maintain accurate records of orders, customer interactions, and operational data.
- Administrative Tasks: Prepare invoices, track shipments, and maintain clear and organized documentation for reporting purposes.

Qualifications:

- At least 1-2 years of experience in e-commerce operations, customer service, or a similar role.
- Familiarity with e-commerce platforms (e.g., Shopify), ERP, and CRM systems.
- Strong organizational and multitasking skills, with high attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office, Google Workspace, and relevant software tools.
- Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

- Competitive salary based on skills and experience.
- A collaborative and supportive work environment.
- Opportunities for growth and development within the company.

Pay: AED3,000.00 - AED4,500.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- E-commerce Operations, or administration: 1 year (preferred)

**Location**:

- Dubai (required)

Application Deadline: 20/01/2025



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