Business Manager
2 weeks ago
POSITION DESCRIPTION DOCUMENT
BASIC INFORMATION
Position Title
Business Manager
Job Family
Retail Sales and Operations
Function / Department
Retail (Store Operations)
POSITION DETAILS
To be filled up as per the requirement of the business / unit / function / concept / territory
Grade
Reporting To
CP Area Manager
Corporate/Concept/Territory
Territory
Concept Name
(If Applicable)
Centrepoint
LOCATION DETAILS
Please mention the correct office location of the position selected above and fill in the other geographic details
Base Location (City)
Abu Dhabi
Country
UAE
POSITION OBJECTIVE
The job holder will be responsible for managing respective showrooms in their area so as to ensure maximum profitability, effective stock management to increase customer satisfaction and ensure continued business growth. The job holder will also be responsible for maintaining the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/her area in the store in all aspects.The job holder is also responsible for sponsoring and coaching the team and driving continuous improvements.
DO — Key Responsibilities
1.
Financial
Review Daily Trading and take Corrective Action.
Dive Sales and Controllable costs to achieve store P&L Targets
Liaise with Concept In-charges to review Sales and jointly formulate actions
Maximise Sales and Profitability
Reduce store operating costs
Loss prevention and Optimize Inventory process
Store Experience & Service
Manage Queues as per CP Benchmarks
Manage Availability of trolley, shopping bag, staff, security & house keeping
Support in Driving Concept Specific Service Model
Managing process of Customer returns (cash counter and fiiting rooms) properly tagged and return to each concept for trading
Internal Process/Operation Excellence
Manage Shrink, Audit and Stock take / Stock counting processes.
Ensure Stock take as per SOP
Managing Shrinkage and ensure that each concept has a proper action-plan. Drive Loss Prevention Awareness with all staff.
Ensures that everyone at the store understands their role in minimizing risk and complying with the audit requirement.
3.
People
Staff Training & Development
Make sure at all staff, including required Generalist staff are trained on how to sell as per the Concept Service Model.
Enroll staff on relevant Learning and Development courses.
Carry out regular trainings as required.
Create successions within the Generalist team for Specialist.
Create Successions for Management
Review and provide regular feedback on staff’s performance against expectations.
Maintain training plan for all Generalist and Specialist staff at the store and create a tracker to make sure that the training actually happens.
Ensure staff development and career plans are tracked and nominated.
Drive common CP Staff engagement activities.
Execute VM for campaigns & events, incl. mannequins and store fronts.
Daily review through Floor walks or Pictures
Maintain high standards of visual appearance & merchandise standards (as per CP Guidelines) throughout the store including all non-retail areas.
Omni/Digital
Drive one, holistic approach
- an OMNI channel experience for CP Customers
Ensure Endless Aisle strategy is reviewed and implemented
Manage SVIs
Inventory Management
Oversee order management and stock movement
Ensure Clearance and Exit of Products as per SOP.
Monitor Stock Availability of Best Sellers/Always in Stock
Ensure seasonal peaks, important trading/promotional events are taken account of when preparing stock forecasts and staff rosters
Ensure Goods Receiving, Goods Out as per sop
Ensure Stockroom Standards for all concepts with the Inventory supervisors and Concept In-charges
Ensure that the SAHLA binning is in place and managed within timeframes.
Ensure receiving from Warehouse inward and outward transfer of goods as per defined SOP
Ensure GITs must be cleared from SIM on time as per defined SOP
Ensure timely display of products and replenishment.
External Customer
- Loyalty (Shukhran)
Expand the Shukran loyalty database and maximize sales potential for Shukran
Health of Safety
Ensure store follows company policy for all employment and local labor laws including health & safety standards
Manage hygiene levels and keep of all areas of the store that customers experience such as washrooms and mosques
Staff deployment for all Store staff
Ensure that all Concepts agree with and understand the overall ROTA plan for the store (Including Cashiers)
Manage the staff headcount availability during Peak/Non-Peak Timings
Manage the distribution of Generalist Staff
Liaise with the Concepts to Fill in Gaps due to attrition or additional workload
Competitor
Understand competition trading patterns and capturing competitor activities in mall/catchment
Review the same with Area Manager and Concept Area Manager
Liaise with the Area Manager on product, replenishment, and specialist staff availability.
Liaise
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