IT Support Analyst

1 week ago


UAE, United Arab Emirates Tony Blair Institute for Global Change Full time

We don’t just talk, we do. Lead the change with us.

At the Tony Blair Institute for Global Change, we work with political leaders around the world to drive change. We help governments turn bold ideas into reality so they can deliver for their people. We do it by advising on strategy, policy and delivery, unlocking the power of technology across all three. And by sharing what we learn on the ground, so everyone can benefit. We do it to build more open, inclusive and prosperous countries for people everywhere.

We are a global team of nearly 800 changemakers, operating in more than 30 countries, across five continents. We are political strategists, policy experts, delivery practitioners, technology specialists and more. We speak more than 45 languages. We are working on over 100 projects, tackling some of the world’s biggest challenges. We’re all here at TBI to make a difference.

In a world of ever more complex challenges, we believe diversity of background and perspective is a strength. We pride ourselves on a culture that values and nurtures difference. We are dedicated to unlocking potential, not only for the countries we work in but also for each of our team members. No matter where you’re from or who you are, if you’re passionate about the transformative power of progressive politics, we invite you to build a better future with us.

Role Summary
- Role Summary
- Key Responsibilities
- Provide responsive first line technical support to TBI’s end users, enabling them to deliver work in a secure and professional environment.
- Provide on-site technical support to employees at office locations, addressing hardware, software, and network-related issues.
- Proactively monitor the ITSM helpdesk queue for requests, incidents and problems, ensuring they are promptly addressed and resolved.
- Ensure all requests, incidents and problems are recorded within the ITSM helpdesk platform.
- Ensure all end user IT assets are captured and the asset management system is kept up to date.
- Configuration and maintenance of end user equipment including laptops and mobile devices.
- Working with the Cyber Security Engineer to assist in maintaining the security compliance across the end user environment (laptop, mobile devices) including multi factor authentication, access to data, anti-virus protection, threat detection and loss of service.
- Work with 3rd party suppliers/vendors where escalation is required to resolve an incident or request.
- Person Specification
- Essential
- Knowledge and experience of working with Window 10/11, Mac OS, Microsoft 365, and ITSM software or other IT service desk ticket management tools.
- Excellent analytical and problem-solving skills to identify and resolve technical issues.
- Desire to learn and develop new systems, platforms, and technologies.
- Excellent communication skills, including the ability to communicate technical information to non-technical stakeholders.
- Self-starter, able to take initiative and find a resolution to new issues and share knowledge with other team members.
- Desirable
- Knowledge & experience of working with:

- Azure Active Directory
- Intune or other MDM and mobile devices (both iOS and Android)
- Active Directory
- File Servers
- Security tools
- SharePoint and Dynamics CRM
- Hybrid Cloud

Closing Date:


  • Mda Support Analyst

    2 weeks ago


    UAE, United Arab Emirates Torch Technologies, Inc. Full time

    **Job Description**: Torch Technologies is seeking a highly experienced, self-motivated Analyst. The applicant will perform as Contractor Support for MDA with the following responsibilities and duties: Contractor Support for MDA, and on-island liaison for interaction with IMCOM staff; monitor, maintain, and assign facilities including housing, administrative...

  • Data Analyst

    2 months ago


    UAE, United Arab Emirates Apparel Group Full time

    D **ata Analyst responsibilities include: C** - ompiling, analyzing, and reporting sales data M - onitoring and analyzing competitive activity, customer, and market trends P - roviding actionable insights to guide the sales and marketing teams J **ob brief W** e are looking for a Sales Analyst to join our team and support our sales team by compiling and...

  • HR Analyst

    4 weeks ago


    UAE, United Arab Emirates TASC Outsourcing Full time

    -الإمارات العربية المتحدة Feb 14, 2024 AED 6000 - AED 8000 Contract Full time Our client is a Leading **Retail** company. They are now looking for an **HR Analyst** to join them. **Roles & Responsibilities**: - Conduct basic analysis and promptly resolve the majority of inquiries and transactional requests, routes cases that requires...

  • Aocc Analyst

    2 weeks ago


    UAE, United Arab Emirates Serco Plc Full time

    AOCC Analyst - Subject to Contract Award Make a difference every day The Job Opportunity We are looking for an AOCC Analyst to support with the coordination of resources on site from the designated Airport Operations Control Centre. The roles’ purpose is to act as the central integrator with the data centre of the airport to provide communications with...


  • UAE, United Arab Emirates Société Générale Full time

    **Vos missions au quotidien**: **Societe Generale Group’s services in the Middle East include Corporate and Investment Banking and Trade Finance (Securities Services)**: **For nearly two decades, SG CIB has been committed to supporting the Middle East’s governments, corporates, financial institutions and investors. We deliver worldwide expertise in...

  • Business Analyst

    3 weeks ago


    UAE, United Arab Emirates Shangri-La Hotels Full time

    Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. Regarded as one of the world's finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 50 years of hospitality...

  • Junior Analyst

    3 weeks ago


    UAE, United Arab Emirates Home Box Concept Full time

    Analyst Experience in reporting of Google analytics & Data studio. Experience in performance analysis of website properties and digital marketing metrics. Generate and distribute management reports in accurate and timely manner. Provide recommendations to update current MIS to improve reporting efficiency and consistency using automation Perform data...

  • Business Analyst

    2 weeks ago


    UAE, United Arab Emirates Talent Pal Full time

    **Who You'll Work With**: - You will join one of our offices around the world to work in teams and directly with our clients.- In this role you will help our clients in the private, public, and social sectors solve some their most pressing problems. You will also work with a range of experts in the firm, from data scientists to researchers to software and...

  • Actuarial Analyst

    5 days ago


    UAE, United Arab Emirates Talent Pal Full time

    **Job Summary** - Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.Reporting to the Head of Retail Pricing, the Actuarial Analyst - Life holds an actuarial qualification and, acting...

  • Financial Analyst

    3 weeks ago


    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Financial Planning

    3 weeks ago


    UAE, United Arab Emirates Mark Williams Full time

    **Location**:Array **Job Reference**:DP2 **Type**:Permanent **Close Date**:14/06/2023 **Summary**: Our client, reputable government entity based is looking for an FP&A Analyst to join their finance team in Abu Dhabi. You will be responsible for ensuring regular and accurate provision of management accounts and short - and long-term operating expenses by...

  • Business Analyst

    4 weeks ago


    UAE, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...


  • UAE, United Arab Emirates IFA Hotels & Resorts Full time

    We are seeking a highly motivated and analytical individual on behalf of our client to join them as a Financial Analyst / Real Estate Analyst. You'll play a crucial role in providing financial analysis and insights to support their real estate investment decisions. Your primary focus will be on leveraging your advanced Excel skills and financial expertise...

  • Revenue Analyst

    3 weeks ago


    UAE, United Arab Emirates InterContinental Full time

    Do you see yourself as a **Revenue Analyst** for InterContinental Hotels Group® Dubai Festival City? The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant...

  • Oil Analyst

    5 days ago


    UAE, United Arab Emirates Talent Pal Full time

    **Responsibilities**: - Conduct detailed analysis of routine Oil data in Emerson AMS Machinery Manager Oil View Software. - Support Chemistry department with recommendations for required Oil Analysis testing relevant to oil related issues. - Conduct Oil Analysis evaluations to produce engineering reports identifying Root Cause Analysis, recommended...

  • Data Analyst

    2 weeks ago


    UAE, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Data Analyst

    2 weeks ago


    UAE, United Arab Emirates Majid al Futtaim Properties Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • SOC Analyst L2

    2 months ago


    UAE, United Arab Emirates Manpower Middle East Full time

    Posted Date- about 9 hours ago- Location- United Arab Emirates- Discipline- Information Technology- Job Reference- 31469- Salary- 0.0**SOC ANALYST L2** **Location**: Dubai, United Arab Emirates **Role Type**: Permanent Our client is looking for a talented and enthusiastic individual to join their Security Operations Centre (SOC) team for their Managed...


  • UAE, United Arab Emirates Cognita Schools Full time

    **PURPOSE** Cognita, a global leader in independent education since 2004, boasts a diverse network of 100+ schools across 16 countries, catering to over 85,000 students. Each school within our community is uniquely tailored to our collective mission: creating an environment where everyone can 'Thrive in a rapidly evolving world'. The Human Resource System...


  • UAE, United Arab Emirates flydubai Full time

    Analyst - Flight Operations - 23000414 - United Arab Emirates- Closing Date: Jun 23rd 2023**KEY ACCOUNTABILITIES** - Key Activities_ 1. Conceptualise and create departmental analysis tools and techniques to drive data value. 2. Plan, document and optimise software, interfaces and data exchange requirements with internal teams and external software vendors...