Client Success Manager

3 days ago

Dubai, United Arab Emirates recognified Full time

We are looking for a talented **Client Success Manager** to join our Dubai office and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising.

**WHO WE ARE**:
Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology provides a human-like understanding of the content in the web, the highest level of brand safety in the industry and unmatched cookieless targeting capabilities.

We engage with the market on both demand and supply sides to create, activate and launch high-quality advertising campaigns at scale. We are committed to creating a more beautiful, respectful and engaging way to do advertising.

If you are interested in joining one of the fastest-growing companies in EMEA and working on massive scalability challenges, this is the place for you.

**KEY FIGURES**

2014 - Founded by two ex-Googlers

2021 - Fundraising round of 40M€ & +10 countries & +230 Seedtaggers

2022 - Fundraising round of 250M€ + expansion into the U.S market + Asia

2023 - Expansion into 15 countries + 400 Seedtaggers

**YOUR CHALLENGE**:
By providing exceptional service from a customer’s very first touch point through to activation and post-campaign analysis, Seedtag aims to provide a pain-free launch process, watchful stewardship, unparalleled insights during flight and a solutions-oriented analysis that optimizes toward client KPIs and outcomes. With thorough measurement and reporting to demonstrate the power of our platform including custom recommendations on how a client’s strategy can evolve and improve, the Client Success Manager will become the trusted, consultative partner of brands and agencies looking to leverage cookie-less, privacy-first contextual solutions that drive measurable results.

Strategic Campaign Design:

- Develop strategies, including upselling approaches, to enhance campaign performance (e.g., new products, channels, audience targeting)

Campaign Execution:

- Initiate and implement client campaigns in alignment with agreed-upon timelines and budgets, collaborating with the Ad Operations team

Client Communication:

- Respond to client inquiries promptly and coordinate internal responses
- Ensure timely communication of any changes or issues affecting client campaigns

Performance Tracking and Metrics:

- Track pod retention rate and campaign success metrics, aiming for >90% KPI attainment
- Achieve Quarterly Incremental Revenue Goals for key accounts within the responsibility

Reporting and Insights:

- Provide clients with regular campaign performance reports based on their preferences (e.g., weekly, monthly)
- Conduct post-campaign analysis within one week to identify areas for improvement

Issue Resolution and Escalation:

- Monitor campaign performance regularly, making necessary adjustments in partnership
- Escalate unresolved issues to senior management or Adops, summarizing problems and attempted solutions clearly

Team Collaboration:

- Hold regular team meetings with stakeholders to discuss client accounts, share updates, and collaborate on strategies

Tool's Utilization:

- Leverage internal tools (e.g., Salesforce, Slack, Jira) for efficient internal communication and task management

Customer Satisfaction:

- Maintain a high customer satisfaction score by delivering professional and effective client services

**YOU WILL SUCCEED IN THIS ROLE IF**:

- You have 3+ years of Media, Advertising or Technology experience in a sales, marketing or support role, including internships
- You understand key consumer trends with a focus on digital advertising, privacy and programmatic
- You excel at building strong relationships with clients, with communication skills being one of your top attributes
- You have an eye for design and can build visually appealing presentations from scratch
- You have strong relationships at key agencies and clients

**SEEDTAG PERKS**:
Key moment to join Seedtag in terms of growth and opportunities

One Seedtag: Work for a month from any of our open offices with travel and stay paid if you’re a top performer (think of Brazil, Mexico... ️)
- Real flexible schedule to balance work and personal life

️ A harassment-free, supportive and safe environment to ensure the healthiest and friendliest professional experience fostering diversity at all levels

Optional company-paid English, French and/or Spanish courses

Access to learning opportunities (learning & development budget) and Odilo online academy, where you can learn as much as you want

We love what we do, but we also love having fun. We have many team activities you can join and enjoy with your colleagues

**BENEFITS OF WORKING AT SEEDTAG**
- ** Growth**: International, highly demanding work environment in one of the fastest growing AdTech companies in Europe. We reject "that’s the way it’s always been done". In Seedtag you can find an energetic, fresh workplac

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