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Client Success Associate
1 week ago
Reporting directly to the Head Of Operations, the Client Servicing Associate will play a crucial role in ensuring the success and satisfaction of both active and passive clients.
Client Servicing Associate
Reporting To:
Head of Operations
The client servicing associate will be responsible for Active & Passive Clients.
Responsibilities under Active Clients:
- Will be involved in the scope of work definition process for every new project.
- Liaising with the technical team to get updates on the progress of the product implementation.
- Maintaining a detailed and accurate record of all client details and communications.
- Communicating with the client on a daily basis regarding the progress of the implementation of the product.
- Be the client representative and liaise with the technical team to ensure the client gets the best value out of the product.
- Ensuring to respond to client queries in a professional and timely manner.
- Providing clients with relevant information on the products and services offered by the company
- Train the client on the product during handover as well as support the client once the product has been handed over.
- Responsible for User Acceptance Testing (UAT), after product implementation has been completed.
- Performing onsite visits to the client.
Responsibilities under Passive Clients:
- Maintaining longlasting business relationships with clients.
- Visit the clients once a month.
- Maintain constant communication with the client and resolve client queries & issues which will help in developing new business & scope of work.
Pay:
AED3, AED4,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Experience:
Project Management: 1 year (required)
- Zoho: 1 year (required)
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