Client Success Associate

1 week ago


Dubai, Dubai, United Arab Emirates Jigsaw HR Consultants Full time
We are seeking a highly motivated and detail-oriented Client Servicing Associate to join our team.

Reporting directly to the Head Of Operations, the Client Servicing Associate will play a crucial role in ensuring the success and satisfaction of both active and passive clients.


Client Servicing Associate

Reporting To:
Head of Operations

The client servicing associate will be responsible for Active & Passive Clients.

Responsibilities under Active Clients:

  • Will be involved in the scope of work definition process for every new project.
  • Liaising with the technical team to get updates on the progress of the product implementation.
  • Maintaining a detailed and accurate record of all client details and communications.
  • Communicating with the client on a daily basis regarding the progress of the implementation of the product.
  • Be the client representative and liaise with the technical team to ensure the client gets the best value out of the product.
  • Ensuring to respond to client queries in a professional and timely manner.
  • Providing clients with relevant information on the products and services offered by the company
  • Train the client on the product during handover as well as support the client once the product has been handed over.
  • Responsible for User Acceptance Testing (UAT), after product implementation has been completed.
  • Performing onsite visits to the client.

Responsibilities under Passive Clients:

  • Maintaining longlasting business relationships with clients.
  • Visit the clients once a month.
  • Maintain constant communication with the client and resolve client queries & issues which will help in developing new business & scope of work.

Pay:
AED3, AED4,000.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Experience:

Project Management: 1 year (required)

  • Zoho: 1 year (required)
Application Deadline: 19/04/2024

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