Payments Operations Associate

2 days ago


Dubai, United Arab Emirates MH Markets Full time

**Company Overview**:
Join our dynamic team at MH Markets, a leading provider of financial brokerage services committed to delivering unparalleled solutions in the financial markets. Our mission is to empower clients with innovative, transparent, and customer-centric financial services. As we continue to grow, we are seeking a talented Payment Operations Associate to handle day to day Payment Operations tasks focusing on speeding up transactions and drive our brand to new heights.

**Position Overview**:
The Payment Operations Associate will play a key role in supporting the Payment Manager and Payment Director by ensuring smooth day-to-day operations in the payment lifecycle. This entry-level role involves assisting with payment processing, reconciliation, and compliance, serving as a foundational position for individuals pursuing a career in payment operations.

**Key Responsibilities**:
**1. Daily Payment Processing**:

- Accurately process domestic and international payments across multiple platforms.
- Verify and monitor payment transaction statuses.
- Assist in resolving failed or returned payments with guidance from the Payment Manager.

**2. Reconciliation and Reporting**:

- Reconcile payment transactions with bank statements and internal records.
- Highlight and escalate discrepancies to the Payment Manager for resolution.
- Generate periodic reports for the Payment Manager, providing insight into payment trends and issues.

**3. Compliance and Risk Monitoring**:

- Ensure all payment activities align with company policies and regulatory requirements.
- Flag unusual transactions for further review by the Payment Manager.
- Assist in preparing documentation for audits and compliance reviews.

**4. System Support and Maintenance**:

- Monitor payment systems for issues, ensuring uninterrupted operations.
- Report system errors to the IT team or escalate them to the Payment Manager.
- Participate in testing new payment system features under the Payment Manager’s direction.

**5. Customer Support Collaboration**:

- Assist in addressing payment-related inquiries from internal and external stakeholders.
- Liaise with the customer support team to provide timely resolutions for payment issues.
- Document common issues to help improve customer experience and internal processes.

**6. Process Improvement**:

- Suggest process optimizations to streamline operations and reduce manual interventions.
- Support the Payment Manager in implementing automation tools or new workflows.

**Qualifications**:

- Bachelor’s degree in finance, business administration, or a related field (preferred but not mandatory).
- Proficiency in Microsoft Excel and other financial tools.
- Basic knowledge of payment processing systems and workflows.
- Ability to handle multiple tasks while maintaining attention to detail.
- Strong communication and collaboration skills.

**Reporting Structure**:

- **Payment Operations Associate**: Reports to the **Payment Manager** for day-to-day tasks and operational alignment.

**Additional Competencies**:

- **Initiative**: Demonstrates a proactive approach in identifying and addressing operational challenges.
- **Accountability**: Takes ownership of assigned tasks and ensures timely completion.

**Preferred**:

- 3-5-years of relevant experience in payment operations
- Fair knowledge of the FX industry or similar settings
- Fair knowledge of regulatory bodies such as ASIC, FCA, SCA, Vanuatu or CYSEC is preferred

**Benefits**:

- Competitive salary
- Health insurance
- Professional development opportunities

*

**MH Markets is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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