Client Service Analyst I
6 months ago
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
**Responsibilities**:
- The Senior Support Specialist responsibilities include providing second level support for high impact issues reported by the clients, ensuring efficiency and client satisfaction
- Lead and serve as a role model for other support specialists while enforcing the company's policies and regulations
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Respond to customer queries promptly and effectively
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Gather customer feedback and share it with our Product, Sales and Marketing teams
Requirements:
- BS degree in Information Technology, Computer Science or equivalent
- Experience as a Senior Support Specialist or similar CS role
- Knowledge of operating systems, web services, and API
- Ability to troubleshoot complex software issues.
- Excellent problem-solving skills and multi-tasking abilities
Global Payments Inc. is an equal opportunity employer.
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