Customer Care

1 week ago


Dubai, United Arab Emirates Chalhoub Group Full time

**Customer Care & Operations Associate - Wear That**

Passionate about providing outstanding customer care? Have a love for women's fashion? Have a great knack for numbers?

As a Customer Care and Operations Associate, you'll combine these elements to work directly with our customers to provide highly personalized solutions to their inquiries and ensure that their client accounts are up to date, in terms of invoicing and payment.

**YOU'RE EXCITED ABOUT THIS ROLE BECAUSE, YOU...**
- Have experience in customer care, including handling individual client accounts.
- Have experience in client invoicing and payment. Familiarity with Zoho software is a bonus.
- You are time-oriented, result driven, and display creative thinking to problem solve.
- Want to join a team that encourages personal development and growth.

**WE'RE EXCITED ABOUT YOU BECAUSE YOU...**
- Are a quick learner who is tech-savvy and open to learning and working with new tools
- Can navigate between multiple client interactions and internal systems
- Are available to work non-standard business hours that may include evenings until 8 PM, weekends, and holidays

**Key Criteria**:

- Excellent written and fluent verbal English is a must.
- Customer care or Service background mandatory. Operations background is a bonus.
- Willing to work shifts, 6 days a week on site.


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