Payment Operations Officer
4 days ago
Employment Type:
Employee
Contract Type:
Permanent
**Life At Planet**
Do you love putting smiles on faces? Do you want to work in an environment that is obsessed with making customers and employees happy? Do you want to be part of a global mission to revolutionise commerce and payments? Do you want to be working in a progressive organisation with the ambition to be the global player in what we do? If you do, then this role could be for you.
Here at Planet, we are extremely proud of our heritage of over 30 years. And it is what makes us a unique payment partner for many of the world’s most prestigious brands. We don’t just provide world class commerce and payment services, we generate revenue for our customers, and we help them grow. In the early days, we set out to simplify the complex payment process of VAT refunds for international shoppers in Europe. Fast-forward to today, and our single payments platform is unique in the industry - the only one that offers acquiring, processing, digital wallets, VAT refunds and currency conversion services. We have recently integrated several other tech businesses - Protel, Hoist, Datatrans, Proiximis - to help us to continue to grow and dominate the market as we set about our mission of being a world leader. And with strong Private Equity Investors from Advent International and Eurazeo, we are well set up to win.
We know that it’s our people that differentiates who we are and what we do and that is why we are keen to hire world class talent like you.
**Role Overview**
The Operations Analyst will support a variety of back-office functions related to transaction processing, reconciliation and reporting for all electronic card processing globally, both domestic and international products. This includes reconciling BIN/ICA and cash activity daily as well as identifying and correcting exceptions. The Operations Analyst will help measure and improve customer experience and SLA. The Analyst will perform a wide range of reporting to banks, clients and card schemes. Project phase testing validation is performed on an as -needed basis. This role supports clients in the EMEA regions (Europe, Middle East and Africa) & India primarily and other regions of the world as needed.
**What you will do**
- Perform reconciliation and portfolio monitoring for transaction processing issues and perform analysis of transaction behavior, researching anomalies and escalating to management.
- Create, execute and analyze reports for business-impacting issues, technical incidents and improvement actions. Collaborate with global Technical and Operations teams.
- Create reports as required by business partners, banks and card schemes.
- Analyze and enhance reporting and tracking databases, both in Excel and Microsoft Teams.
- Research, action or resolve items within the Chargeback lifecycle.
- Assist in creating Knowledge/Decision Trees for procedure guides.
- Analyze Card Scheme Interchange and Fee bulletins from Visa, MasterCard, Discover, Diners, Union Pay International, JCB and American Express.
- Create procedures, assist with both internal training and client training.
- Other duties as assigned.
**Who you are**
**What you will need to bring to planet**
- Demonstrate strong attention to detail in reading comprehension and strong communication skills.
- Experience in Card Payment processing with a thorough understanding of Authorizations, Clearing, Settlement, Disputes, Interchange/Fees and Funding.
- Seasoned analytical experience; identifying root cause and implement solutions.
- Enhanced skills in Excel and reporting, including Pivot Tables, V Lookups and formulas.
- Experience collaborating with co-workers, using negotiation skills.
- Be assertive, demonstrate ability to lead
- Strong organizational and multi-tasking skills in a high-volume environment
- Experience understanding systems flows/functions and collaborating with technical teams.
- Ability to create procedures and train clients and co-workers.
- Fluent Arabic both written and oral will be a benefit.
- Written and spoken fluency in English required.
- Participation in after-hours research or an on-call rotation may be required.
**What do we offer and why should you join us?**
We don’t shy away from wanting to hire great people to deliver amazing things for our customers. And once you join us, we want to keep you motivated and engaged in our collective mission.
**Competitive Pay**
We don’t want you to worry about your pay and wonder if you can have it better someplace else. We follow the market and evaluate salary benchmarks through the year to make sure any salary increases remove any worries and keep you satisfied. We review pay annually to make sure we are paying you what you’re worth.
**Growth and skills**
We know that for some it’s about growing into more senior and exciting roles, and for others it’s about becoming a deep technical expert. No matter what your ambition, we are with you all the way.
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