Field Service Representative

6 months ago

Dubai, United Arab Emirates BOEING Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

This Field Service Representative position is part of the Airline Operational Safety Support (AOSS) organization based in Seal Beach, California with team members from different regions around the world. This team applies an interdisciplinary, collaborative approach to plan, design, develop and implement safety and compliance system solutions with commercial airline customers.

The selected applicant supports customer aircraft engineering, aircraft maintenance and airline operational needs to define and coordinate system improvements that are compatible with airline approved internal documentation and industry best practices.

The person in this role performs various analyses to optimize total system of systems and/or system architecture. Leads and develops the planning, organization, implementation and monitoring of airline procedures and management processes.

Responsibilities include analysis of management tools, operational risks, potential compliance issues, safety opportunities and technology readiness assessment processes. Develops and maintains functional partnerships with internal stakeholders, and ensures appropriate airline and Boeing stakeholder communications.

The selected applicant has a requirement for travel to worldwide airline customer locations with associated short-term assignment benefits. Time away from home base of 75% or greater may be required.

**Position Responsibilities**:

- Leads a team to develop customer support plan and executes strategy.
- Present professional image in representing the Boeing Company to the customer
- As part of the Safety Management System, the Airline Operational Safety Support (AOSS) team will travel on site to work directly with our airline partners to support and advise on maintenance and engineering operations.
- Maintain engagement standards, coordinate activities with internal groups and customer to maintain operations compliant with international industry and Boeing safety standards. Primary focal point for all items related to Operational Safety work that covers airline maintenance operations.
- Work closely with other AOSS functions and Field Service representatives around the world.
- Support airline personnel and leadership to mitigate identified gaps, bring to standard and interact with airline maintenance and engineering personnel to evaluate operator performance.
- Requires the ability to communicate effectively with all levels of management and customers.
- Must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires.
- Requires the ability to obtain a valid passport and be able to support local and international Travel of 75%.
- While back at home base, team members will share findings, prepare reports for senior executive and sales leadership and work virtually with airline operators to prepare for future evaluations.
- Will be sent on multiple/continuous assignments ranging from 30-180 days.
- Recent experience in aircraft Operations, Systems, Avionics, Engineering and/or Flight Test preferred. Prior customer support experience desired.
- Ability/willingness/commitment to do the work in preparation for and resulting from the maintenance evaluation and support activities.
- Develops and implements recommendations to improve operational performance, quality and safety. Assist in maintaining criteria of evaluation checklists as well as airline data.
- Track deployment of engagements and support team, and manage rotational pool of evaluators.
- Develop and maintain strategic support plans.
- Analyze existing data to plan and execute operator support engagements.
- Interface with all Boeing stakeholders, including executive leadership and ensuring full coordination as appropriate.
- Continuously incorporate lessons learned into AOEP processes.

**Basic Qualifications (Required Skills/Experience)**:

- 8+ years of experience directly related to airline operations (i.e., Maintenance Control Center, Flight Operations, Line Maintenance, Engineering, Planning, Safety Management, Parts/Supply Chain, Quality Assurance, MRO operations, etc...)
- Flexibility to work varying hours, support evening and early morning customer teleconference and be available by phone 24/7 as needed
- Be able to travel 75% internationally as required, with likely travel to remote and challenging environments

**Preferred Qualifications (Desired Skills/Experience**):

- Commercial pilot experience or flight operations background
- Experience working with remote teams
- Familiarity with SMS/QMS processes
- Experienc

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