Field Technical Service Representative
4 weeks ago
**Field Technical Service Representative - Marine**
Location: UAE
Your role:
Your team:
In this role you will be part of a well experienced and motivated team, both locally and regionally. A team with high ethical standards, commitment to quality and loyal to customers and colleagues. Also, a team that plays to win and moves at a high pace to support customers and grow the business. We welcome initiative and new ideas and gladly take on new innovations and opportunities.
What we expect from you is to:
- Stay safe at all times. To be aware of the content of the Safety Data Sheets, and be familiar with the local safety rules and regulations and follow them.
- To attend the assigned projects and conduct your job in an accurate and professional manner.
- To keep accurate and detailed records of the projects and have the information correctly transferred to the right standard reporting forms in time, in order to ensure that PPG Marine Coatings interests are protected.
- To keep updated on the PPG products, systems and procedures and use this to the benefit of PPG Marine Coatings.
- Understand and ensure that at all times the guidelines, as provided by the Field Technical Service
Department are followed.
- In case of any deviation of the specified standards, which may or could be the cause of a claim or
complaint, report it immediately providing all relevant information.
- Provide technical support to customers (owners), yards, (sub-) contractors and any other users of
our products.
- First line of contact for technical support and communication at the job / in the dry dock.
- Cooperation and communication with Sales, FTS teams and the owner super intendents.
- Support maximizing productivity and flexibility of the team and for the customer.
- To pass on any relevant information of the PPG or competitors’ products to the Area Field Technical Support Specialist.
- Support invoicing process by checking & communicating docking schedules and finalization.
- To handle complaints carefully and in such a way that his / her actions and verbal or written reports / comments do not result in a commitment or assumption of responsibility that is outside of his / her authorities, which could result in PPG Marine Coatings being held liable.
- In case of complaint (potential claim) the Area Field Technical Support Specialist must be informed (involved) immediately.
- Report to the Area Field Technical Support Specialist.
How you qualify for the job:
- Education level: High school / Polytechnic School / Ships-officer or seaman qualification or similar
- Experience: Marine / Yard or Contractor experience with a coating background
- Computer skills: Microsoft Word / Excel / E-mail & Internet communication
- Fluency in business English
How you qualify for the team:
- Decision making, problem solving whilst safeguarding PPG interests
- Customer oriented
- Initiative, creative
- Representative in dress code and behaviour
- Know-how and skills
- Adaptability
- Ambition and drive to learn and develop towards potential next career moves.
What we offer you:
We offer benefits such as attractive salary, company car, healthcare, career perspectives and access to
training developments. Further, benefits will be discussed with you by your recruiter during the hiring process.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on
race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status,
veteran status, or disability status.
Who we are at PPG:
our values, with the commitment and drive to strive today to do better than yesterday - everyday.
What we do at PPG: WE PROTECT AND BEAUTIFY THE WORLD:
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation,
consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than
How we work at PPG:
We partner with customers to create mutual value.
We are insightful, dedicated, and proactive. We have intimate knowledge of the market and our customers.
We focus on practical solutions that make a difference.
We are “One PPG” to the world.
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative
technologies as we differentiate and disrupt our markets.
We trust our people every day, in every way.
We enable and empower our people to make the right decisions. We are inclusive, transparent, and
respectful. Our feedback is clear and actionable.
We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy
to our work. We decide and act intelligently and quickly.
We run it like we own it.
We respect one another by being responsible and accountable. We always act in the best interest of our
company, customers, shareholders, and our communities.
We do better today than yester
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