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Customer Service Representative
4 weeks ago
We are seeking a dedicated and friendly Customer Service Representative to join our team and provide exceptional support to our valued customers. As a Customer Service Representative, you will be the first point of contact for customers seeking assistance with inquiries, product information, or issue resolution.
**Responsibilities**:
- Respond to customer inquiries and provide information about products, services, and company policies.
- Assist customers with order placement, tracking, and returns.
- Resolve customer complaints or issues in a timely and professional manner.
- Document customer interactions and maintain accurate records in the customer database.
- Collaborate with internal teams to address customer concerns and escalate complex issues as needed.
- Identify opportunities for process improvement and provide feedback to management.
- Stay informed about product updates, promotions, and company announcements.
- Uphold company standards for customer service excellence and adherence to policies.
**Qualifications**:
- High school diploma or equivalent.
- Previous experience in customer service or related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Positive attitude and willingness to go above and beyond to assist customers.
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