Head Chef

6 months ago

Ras alKhaimah, United Arab Emirates Hilton Full time

Head Chef (In Charge of Food and Beverage Operations)

A Food and Beverage Team Leader is responsible for managing operations of all Kitchen, Food and Beverage and Stewarding outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

**What will I be doing?**

As a Food and Beverage Team Leader, you are responsible for managing operations of all Kitchen, Food and Beverage and Stewarding outlets to deliver an excellent Guest and Member experience. A Food and Beverage Team Leader will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
Come to work every day with a smile on your face

Oversee all food operations on property

Be a great boss and role model for others with regards to brand-specific behaviours

Manage and actively support food production through times of stress, speedily resolve guest concerns and implement resolutions by using discretion and judgement

Interview, select, on-board, supervise, coach, and evaluate Food Operations team members

Organise and provide regular training opportunities for Food Operations TMs and Guest Operations Team Members working in F&B;
Provide a positive work environment to Food Operations Team Members that allows everyone to thrive and fulfil their potential

Ensure that all Food Operations TMs understand the purpose of their role and are equipped with the training and tools required to perform their duties at their best and provide outstanding brighthearted hospitality

Make use of the brand specific Recognition Calendar and plan / execute respective actions on a very regular basis within the own sales team and in the whole hotel.

Ensure regular & effective communication (e. g. Huddles) in own department to achieve / maintain a high level of trust & engagement

Support the overall management of the hotel by establishing effective working relationships with other depts. ensuring a high level of cross departmental collaboration

Food Operations

Prepare the food operations business plan to support/deliver budgeted growth across all income streams with input from Guest Operations Manager an F&B; team

Introduce new products and menus on a regular basis and ensure their launch is successful in terms of food cost, food quality and customer satisfaction in line with our brand

Manage the Food Operations budget and expenses, and flex food operations labour costs in line with levels of demand/activity

Regularly review F&B; product/process impacts with Guest Operations and F&B; Team and make changes as required.

Very regularly monitor Guest Feedback (SALT; Social Reviews) relevant to culinary experience (in particular breakfast experience) and initiate corrective actions immediately if necessary

Maintain the purchasing cycle in line with forecasted activity to minimise waste - ensuring that a robust process exists to check contract pricing
- delivery - yield

Ensure that effective food cost/waste management controls are in place

Be accountable for ensuring all food hygiene standards are met at the hotel

Ensure all food operations team members are fully trained in food safety

F & B Duties & Key Responsibilities

Manage the food & beverage team through times of stress, speedily resolve guest concerns and implement resolutions by using discretion and judgement.

Work within the F&B; team and carry out the same tasks like F&B; Hosts, but take on additional 'team leader' responsibilities such as motivating, praising, empowering, guiding, resolving conflicts, setting (team) goals, evaluating team progress and taking corrective actions to deliver expected team results when necessary

Assist the Guest Operations Manager in interviewing and selecting F&B; SVs and Hosts

Organize on-boarding, supervising, and scheduling of F&B; Hosts and Supervisors

Organise and provide regular F&B; training (incl. Systems) for all Team Members so they can help when required (task can potentially be delegated to a F&B; SV)

Provide a positive work environment to F&B; team members that allows everyone to thrive and fulfil their potential

Ensure that all F&B; Hosts and SVs understand the purpose of their role and are equipped with the training and tools required to deliver great brand-specific guest experiences

Ensure all F&B; SVs and Hosts are willing to roll up their sleeves and help in other departments during busy periods and as required - make sure you are willing to do the same too

Plan, offer and conduct regular trainings on service skills, guest complaint handling and upselling in F&B; outlets for F&B; and FO Hosts. (task can be delegated to a F&B; SV)
- Plan and coordinate TM tasks and monitor the quantitative and qualitative output
- Coach Supervisors and ensure they are assigned to their Team Members and champion responsibilities as required every 6 months
- Update the Gu

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