Retail Manager
3 months ago
**Job Title**: Retail Manager
**Company**: The Laundry Hub
**Location**: Dubai, UAE
**Job Summary**:
**Key Responsibilities**:
1. Sales Performance Management:
- Analyze sales data and performance metrics across all branches to identify growth opportunities.
- Develop and implement effective sales strategies to increase revenue and enhance customer satisfaction.
2. Staff Management and Training:
- Oversee the scheduling and daily operations of retail staff, ensuring efficient service delivery.
- Design and conduct training programs focused on sales techniques, customer service excellence, and operational procedures.
- Conduct regular performance reviews and provide constructive feedback to enhance team development.
3. Customer Service Management:
- Develop and implement customer service policies to ensure a consistent and high-quality service experience across all branches.
- Oversee the customer service team, providing training and support to enhance their skills in handling inquiries and complaints.
- Analyze customer feedback and complaint data to identify trends and areas for improvement in service delivery.
4. Customer Complaint Resolution:
- Act as the primary contact for escalated customer complaints, ensuring timely and satisfactory resolution.
- Implement a feedback system to gather and analyze customer insights, identifying areas for improvement.
5. Franchise Management:
- Manage incoming franchise inquiries, providing information and support to potential franchisees.
- Develop and present franchise proposals, negotiate terms, and close franchise agreements.
- Maintain relationships with existing franchisees to ensure brand compliance and support their growth.
6. Operational Oversight:
- Ensure adherence to company policies and operational procedures at all branches.
- Collaborate with branch managers to monitor service inventory and optimize operational processes.
7. Performance Monitoring and Reporting:
- Set clear sales and operational targets for each branch and track progress regularly.
- Prepare detailed reports on sales performance, franchise development, customer service, and operational efficiency for senior management
8. Team Motivation and Engagement:
- Foster a positive and collaborative work environment by recognizing high performance and encouraging teamwork.
- Organize team-building activities and initiatives to enhance staff morale.
9. Collaboration with Other Departments:
- Work closely with marketing to create promotional campaigns that drive sales and franchise interest.
- Collaborate with finance and HR to address staffing and resource needs.
10**.** Communication and Interpersonal Skills
Excellent verbal and written communication, along with the ability to foster relationships with staff and customers.
**Requirements**:
- Bachelor’s degree in Business, Retail Management, or a related field.
- Minimum of 7-8 years in a retail management role, with a track record of successfully managing teams and meeting sales targets as per the company standards
- Proven experience in retail management, franchise development, and customer service.
- English is mandatory with excellent verbal and written communication skills. Arabic is a plus and will be considered an advantage
- Strong leadership and team-building skills.
- Excellent communication and negotiation skills.
- Ability to analyze data and make informed business decisions.
- Familiarity with CRM tools and sales software.
**Skills**:
- Time Management and Organizational Skills
- Customer-oriented with a passion for service excellence.
- Training and Development
- Problem Solving and Decision Making
- Sales and Business Development
**Job Types**: Full-time, Permanent
Pay: AED8,000.00 - AED10,000.00 per month
Application Question(s):
- How do you handle challenging sales negotiations ?
- What strategies do you implement to identify and capitalize on sales opportunities?
- Can you describe your management skills and how they contribute to effective team leadership?
**Experience**:
- Retail and Sales: 7 years (preferred)
-
Customer Relationship Officer
6 months ago
Dubai, United Arab Emirates Retail Luxury Full time**Responsibilities**: - Manage and maintain the CRM database, ensuring data accuracy and integrity. - Monitor campaign performance and report on key metrics such as open rates, click-through rates, and conversion rates - Develop personalized communication strategies to enhance customer engagement and loyalty. - Implement loyalty programs and initiatives to...
-
Sales Manager-retail Fitout
6 months ago
Dubai, United Arab Emirates insides retail solutions Full timeWe are currently looking for a **Sales /** **Business Development Manager for Luxury retail fitout** with Demonstrable track record in sales performance to join its expanding team to be part of its growth journey. Applicant must be _**smart ,positive thinking, self-driven, go getter**_ and possibly have a strong network and connections for the various...
-
Customer Relationship Management
6 months ago
Dubai, United Arab Emirates Retail Luxury Shop Full time**Key Responsibilities**: - Develop and implement comprehensive CRM strategies to attract, retain, and grow the customer base. - Collaborate with marketing, sales, and IT teams to align CRM initiatives with overall business objectives. - Collect, analyze, and interpret customer data from various touchpoints to gain insights into customer behavior and...
-
Retail Sales Assistant Extraordinaire
3 months ago
Dubai, United Arab Emirates The Stop Retail Full time**We’re Hiring: Sales Assistant Extraordinaire!** Do you have what it takes to join a team that’s all about energy, creativity, and smashing sales targets? Are you a people person who loves building connections and thrives in a fast-paced environment? If yes, we want YOU to join our team! **Does this Sound Like You?** - **Can you hit monthly sales...
-
Retail Store Supervisor
6 months ago
Dubai, United Arab Emirates Lagardère Travel Retail UAE LLC Full timeWe are looking for energetic Retail Store Supervisors for Duty Free Shops at Abu Dhabi Airport Location. - Overseeing salespeople, cashiers, and other employees. - Managing finances. - Keeping records of expenditure, sales figures, and employee performance. - Evaluating the supply and availability of stocks, and profit-margins. - Implementing measures to...
-
Retail Manager
2 months ago
Dubai, United Arab Emirates ERKIDA Full timeOversee daily retail operations, ensuring a smooth and efficient store environment - Manage and lead a team of sales associates, providing training and support to enhance their performance - Develop and implement sales strategies to meet and exceed store targets and goals - Monitor inventory levels and coordinate with suppliers to ensure stock availability -...
-
Retail Manager
6 months ago
Dubai, United Arab Emirates Al Tayer Group Full time**About Us** As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail,...
-
Retail Manager
6 days ago
Dubai, United Arab Emirates The Laundry Hub LLC Full time**Job Title**: Retail Manager (UAE Driving License) **Company**: The Laundry Hub **Location**: Dubai, UAE **Job Summary**: **Key Responsibilities**: 1. Sales Performance Management: - Analyze sales data and performance metrics across all branches to identify growth opportunities. - Develop and implement effective sales strategies to increase revenue and...
-
Retail Manager
8 months ago
Dubai, United Arab Emirates Al Tayer Group Full time**About Us** As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail,...
-
Retail Manager
6 months ago
Dubai, United Arab Emirates Al Tayer Group Full time**About Us** As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail,...
-
Retail Marketing Manager
6 months ago
Dubai, United Arab Emirates BOOKTOPIA Full timeOur company is hiring for a retail marketing manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.Responsibilities for retail marketing manager - Unifies retail strategy, design, development and executional calendars globally - Presents new concepts and programs and communicates these to cross...
-
Retail Operations Manager
6 months ago
Dubai, United Arab Emirates Time Machine financial services Full time**Job Title: Retail Operations Manager - Perfume Retail** **Location**: Dubai, UAE We are seeking a dynamic and experienced Retail Operations Manager to join our team in Dubai, UAE. As a Retail Operations Manager in our perfume retail business, you will be responsible for overseeing all aspects of store operations, ensuring efficient and effective...
-
Salesman (Retail)
6 months ago
Dubai, United Arab Emirates Basic genius retail Full timeEngage customers by identifying their needs and recommending products that align with their preferences, effectively boosting sales opportunities. - Build and maintain strong relationships with customers by offering personalized service and support. - Stay informed about the latest products, trends, and promotions to provide accurate and current information...
-
Retail Marketing Manager
7 months ago
Dubai, United Arab Emirates Hisense Middle East FZE Full timePosition Responsibilities: - Setup and keep updating a plan for channel marketing activities with team / business partners and follow-up execution (retail shop management) - Directly supervise, lead and support field marketing teams. - Ensure best in industry shop display through the collaboration and communication between retail staff, merchandisers, third...
-
Retail Manager
2 months ago
Dubai, United Arab Emirates Charlotte Tilbury Full time**_About Charlotte Tilbury Beauty_** Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic...
-
Sales Manager
6 days ago
Dubai, United Arab Emirates Perfume Global Trading Full time**Job Title**: Retail Sales Manager **Location**: Dubai, UAE **Company**: Confidential company **About Us**: We are a renowned Dubai-based perfume brand celebrated for its luxurious fragrances, blending heritage with innovation. We are dedicated to providing our customers with a premium olfactory experience and are looking for a dynamic **Retail Sales...
-
Retail Sales Manager
6 months ago
Dubai, United Arab Emirates Travelex Full timeRole Title Retail Sales Manager Reports to General Manager - UAE Location Dubai International Airport, Terminal 3 Business unit Retail Role purpose This role has overall accountability for sales, operations, and customer service for a wide variety of business and its’ associated P&L. It includes retail sales management of onsite stores and ATMs....
-
Project Manager-joinery
6 months ago
Dubai, United Arab Emirates insides retail solutions Full time**Looking for a Project manager/coordinator with retail fitout and joinery experience** 1. Manage a project team with a collaborative leadership style which puts value on relationships, both internal and external as well as ensures high-quality finishes. 2.Following up for the drawing approval, materials, works flow, sub contract and other influence...
-
Retail Manager
6 months ago
Dubai, United Arab Emirates Al Tayer Group Full time**About Us** As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail,...
-
Retail Marketing Manager
6 months ago
Dubai, United Arab Emirates Brainstorm Human Resources Consultants Full timeA leading Retail company in UAE is looking for a Retail Marketing Manager to join their team. Key Responsibilities: - Develop and execute marketing plans to increase sales in our retail channels including brick-and-mortar stores and e-commerce platforms. - Improving new customer acquisition metrics in the MENA region by driving organic social media...