Retail Manager

4 weeks ago

Dubai, United Arab Emirates The Laundry Hub LLC Full time

**Job Title**: Retail Manager (UAE Driving License)
**Company**: The Laundry Hub
**Location**: Dubai, UAE

**Job Summary**:
**Key Responsibilities**:
1. Sales Performance Management:

- Analyze sales data and performance metrics across all branches to identify growth opportunities.
- Develop and implement effective sales strategies to increase revenue and enhance customer satisfaction.

2. Staff Management and Training:

- Oversee the scheduling and daily operations of retail staff, ensuring efficient service delivery.
- Design and conduct training programs focused on sales techniques, customer service excellence, and operational procedures.
- Conduct regular performance reviews and provide constructive feedback to enhance team development.

3. Customer Service Management:

- Develop and implement customer service policies to ensure a consistent and high-quality service experience across all branches.
- Oversee the customer service team, providing training and support to enhance their skills in handling inquiries and complaints.
- Analyze customer feedback and complaint data to identify trends and areas for improvement in service delivery.

4. Customer Complaint Resolution:

- Act as the primary contact for escalated customer complaints, ensuring timely and satisfactory resolution.
- Implement a feedback system to gather and analyze customer insights, identifying areas for improvement.

5. Franchise Management:

- Manage incoming franchise inquiries, providing information and support to potential franchisees.
- Develop and present franchise proposals, negotiate terms, and close franchise agreements.
- Maintain relationships with existing franchisees to ensure brand compliance and support their growth.

6. Operational Oversight:

- Ensure adherence to company policies and operational procedures at all branches.
- Collaborate with branch managers to monitor service inventory and optimize operational processes.

7. Performance Monitoring and Reporting:

- Set clear sales and operational targets for each branch and track progress regularly.
- Prepare detailed reports on sales performance, franchise development, customer service, and operational efficiency for senior management

8. Team Motivation and Engagement:

- Foster a positive and collaborative work environment by recognizing high performance and encouraging teamwork.
- Organize team-building activities and initiatives to enhance staff morale.

9. Collaboration with Other Departments:

- Work closely with marketing to create promotional campaigns that drive sales and franchise interest.
- Collaborate with finance and HR to address staffing and resource needs.

10**.** Communication and Interpersonal Skills

Excellent verbal and written communication, along with the ability to foster relationships with staff and customers.

**Requirements**:

- Bachelor’s degree in Business, Retail Management, or a related field.
- Minimum of 4-5 years in a retail management role, with a track record of successfully managing teams and meeting sales targets as per the company standards
- Proven experience in retail management, franchise development, and customer service.
- English is mandatory with excellent verbal and written communication skills. Arabic is a plus and will be considered an advantage
- Strong leadership and team-building skills.
- Excellent communication and negotiation skills.
- Ability to analyze data and make informed business decisions.
- Familiarity with CRM tools and sales software.

**Skills**:

- Time Management and Organizational Skills
- Customer-oriented with a passion for service excellence.
- Training and Development
- Problem Solving and Decision Making
- Sales and Business Development

**Job Types**: Full-time, Permanent

Pay: AED8,000.00 - AED12,000.00 per month

**Experience**:

- Retail Sales: 5 years (required)

License/Certification:

- Do you have UAE Driving License (required)

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