Customer Care Manager

6 months ago


Umm alQuwain City, United Arab Emirates The Mattress Store Full time

**About Us**:
We are a leading provider of mattresses and home furnishings in the UAE, operating through a thriving Shopify e-commerce marketplace store and several retail locations. We prioritize exceptional customer service and are looking for a passionate individual to join our team.

**About the Role**:
As our Customer Care Manager, you will be the bridge between our customers and seamless shopping experiences - across both online and in-store channels. Your primary responsibility will be to handle customer inquiries, resolve issues efficiently, and ensure smooth fulfillment through our supply chain.

**Responsibilities**:
Supervise, train and coach customer care agents on best practices, policies and procedures

Monitor and evaluate the performance and quality of customer service and provide feedback and guidance

Handle complex or escalated customer issues and complaints and ensure timely and effective resolution

Develop and implement customer service strategies and initiatives to improve customer satisfaction, loyalty and retention

Analyze customer feedback and data to identify trends, issues and opportunities for improvement

Coordinate with other departments and stakeholders to ensure smooth and efficient operations and delivery of products and services

Manage the inventory, logistics and distribution of products and services for our Shopify ecommerce marketplace and retail stores in UAE for mattresses and home furnishing business

Ensure compliance with local and international laws, regulations and standards related to ecommerce, customer service and supply chain

**Customer Service**:
Proactively identify and address potential customer concerns across all channels.

Resolve customer issues related to orders, deliveries, products, returns, and in-store experiences effectively.

Maintain accurate records of customer interactions and ensure timely follow-up.

**Fulfillment & Supply Chain**:
Collaborate with the fulfillment team to ensure accurate and timely processing of orders across Shopify and retail stores.

Stay informed of inventory levels and communicate potential delays to customers proactively.

Track and address any fulfillment issues, ensuring seamless delivery experiences.

**Continuous Improvement**:
Monitor and analyze customer feedback across all channels to identify areas for improvement in the overall customer experience.

Stay up-to-date on Shopify platform and marketplace policies, as well as local UAE regulations and consumer trends.

**Qualifications**:
Minimum 2 years of experience in customer service or a related field, preferably within the retail or e-commerce industry.

Proven track record of resolving customer issues effectively and exceeding customer expectations.

Excellent communication and interpersonal skills, both written and verbal, with the ability to adapt to different communication styles.

Strong analytical and problem-solving skills with a focus on finding solutions.

Proficiency in Microsoft Office Suite and a working understanding of logistics and supply chain management principles.

Experience with Shopify and/or other e-commerce platforms, as well as customer relationship management (CRM) software, is highly preferred.

Knowledge of the UAE market and local consumer expectations is a significant advantage.

**Benefits**:
Competitive salary and benefits package.

Opportunity to work in a fast-paced and dynamic environment with a growing company.

Be part of a passionate team dedicated to providing exceptional customer service.

Contribute to the success of both the online and offline retail channels.

**Salary**: AED5,000.00 - AED6,000.00 per month

Ability to Commute:

- Umm al-Quwain City (required)

Ability to Relocate:

- Umm al-Quwain City: Relocate before starting work (required)



  • Umm al-Quwain City, United Arab Emirates The Mattress Store Full time

    Job Title: Customer Care Representative (FEMALE) Company: The Mattress Store About Us: The Mattress Store is a reputed company specializing in manufacturing and selling mattresses, home furnishings, and related products. With 22 outlets across the UAE and a thriving e-commerce platform, we are committed to providing exceptional customer service and quality...

  • Male Nurse Home Care

    6 months ago


    Umm al-Quwain City, United Arab Emirates MD Home Health Care Services LLC Full time

    Position - Male Nurse Home Care Interested Nationality - Asians Only Qualification - GNM/BSc in Nursing Salary - AED 2000 - AED 3000 Accommodation - Provided By Company Transport - Provided By Company Job Responsibilities - Assessment: Conducting thorough assessments of the patient's health condition, including physical, mental, emotional, and social...


  • Umm al-Quwain City, United Arab Emirates MD Home Health Care Services LLC Full time

    Qualification - BSc & GNM **MOH Eligibility is mandatory** Salary - AED 3500 - AED 5000 Accommodation - Provided Transport - Provided Location - Umm Al Quwain Assessment and Planning: - Conduct comprehensive assessments of patients' health status. - Develop personalized care plans based on the assessment, taking into consideration the individual needs...


  • Umm al-Quwain City, United Arab Emirates CITY GATE BUILDING CONTRACTING LLC Full time

    Pay: AED3,000.00 - AED4,000.00 per month **Location**: - Umm al-Quwain City (preferred)


  • Umm al-Quwain City, United Arab Emirates GULF CRAFT INC Full time

    THIS IS FOR MALDIVES REGION; People who have experience in selling boats/yachts are preferred Build and maintaining profitable relationships with key customers. Oversee the relationship with customers handled by your team. Resolve customer complaints quickly and efficiently. Keep customers updated on the latest products in order to increase sales. Expand...


  • Al Quoz, United Arab Emirates AL MUTAKAMELA Full time

    **Overview**: Key Responsibilities: - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Acknowledge and resolve customer complaints efficiently and professionally. - Have a thorough knowledge of the products to answer customer questions effectively. - Keep records of customer interactions, transactions, feedback,...


  • Al Quoz, United Arab Emirates Levant Auto Care LLC Full time

    We are Looking for Auto Care Center Manager. With 5 years of experience Located in Alqouz 3 Levant Auto Care llc Please contact 0567578678 - Prepares and administers an annual operating budget for the service department. - Develops and implements a marketing plan which promotes new and repeat business. - Monitors technicians' daily productivity reports...


  • Ras al-Khaimah, United Arab Emirates YAS Properties Full time

    Excellent organizational skills Superior written and verbal communication skills Any Nationality English & Arabic speaking Minimum One Year experience in customer care service **Salary**: AED2,000.00 - AED2,500.00 per month Ability to commute/relocate: - Ras al-Khaimah: Reliably commute or planning to relocate before starting work (required) Application...


  • Umm al-Quwain City, United Arab Emirates Robust Hoses LLC Full time

    **Job Opening: Customer Service Representative with Logistics Background** **On Husband Visa** **Location**: Umm Al Quwain, UAE **Experience**: Relevant experience in logistics (import and export) **Responsibilities**: - Handle customer inquiries and provide support - Manage logistics operations, including import and export processes - Coordinate with...


  • Ras al-Khaimah, United Arab Emirates VLCC international UAE Slimming and Beauty Full time

    The Customer Care Executive is responsible for providing exceptional customer service, managing customer inquiries, and ensuring customer satisfaction. This role is focused on building strong relationships with customers, resolving issues in a timely and efficient manner, and supporting the overall customer experience in alignment with the company's...

  • Retail Sales Assistant

    6 months ago


    Umm al-Quwain City, United Arab Emirates Miniso UAE Full time

    Collaborating with fellow team members to keep the sales floor area clean and organized at all times - Setting up merchandise displays on the sales floor - Greets and receives customers in a welcoming manner - Introducing promotions and opportunities to customers - Serves customers by helping them select products through conversation and honest...


  • Al-Ayn, United Arab Emirates NMC Healthcare Full time

    **DUTIES AND RESPONSIBILITIES**: - To receive the patients with a pleasant smile and wish them. - To attend telephone calls politely and strictly adhering to telephone manners. - To see if the patient is a new patient or an old patient (Already registered). - To get the information about the nature of illness and guide them to the concerned department. - To...

  • Home Care Nurse

    6 months ago


    Al-Ayn, United Arab Emirates Ishraq Home Health Care Full time

    Looking for a Homecare Registered Nurse to join their team Role of Homecare Registered Nurse This critical role assists in creating and managing nursing care plans and will participate in the evaluation of the current and future medical needs of the patient. Responsibilities of Homecare Registered Nurse**: Responsible for assisting physicians while...


  • Umm al-Quwain City, United Arab Emirates Flex Group Full time

    **Flex Group of companies** is inspired by the notion of growth and progress. Our Headquarters is based in Ajman one of the fastest-developing emirates in United Arab Emirates. Flex Group's vision and entrepreneurship has resulted in formation of a widely diversified group and today our group is comprised of over 6 autonomous companies - specialising in...


  • Al-Ayn, United Arab Emirates NMC Healthcare Full time

    To receive the patients with a pleasant smile and wish them. To attend telephone calls politely and strictly adhering to telephone manners. To see if the patient is a new patient or an old patient (Already registered). To get the information about the nature of illness and guide them to the concerned department. To give the registration forms and help...


  • Al-Ayn, United Arab Emirates NMC Healthcare Full time

    **DUTIES AND RESPONSIBILITIES**: - To receive the patients with a pleasant smile and wish them. - To attend telephone calls politely and strictly adhering to telephone manners. - To see if the patient is a new patient or an old patient (Already registered). - To get the information about the nature of illness and guide them to the concerned department. - To...


  • Umm al-Quwain City, United Arab Emirates Flex Group Full time

    **Flex Group of companies** is inspired by the notion of growth and progress. Our Headquarters is based in Ajman one of the fastest-developing emirates in United Arab Emirates. Flex Group's vision and entrepreneurship has resulted in formation of a widely diversified group and today our group is comprised of over 6 autonomous companies - specialising in...

  • Barista/waiter

    7 months ago


    Umm al-Quwain City, United Arab Emirates Leroi cafe Full time

    Making coffee (V60, and others) - Welcome and engage with customers in a friendly and efficient manner. - Take orders accurately and provide recommendations based on customer preferences. - Prepare and serve a variety of coffee beverages and snacks with precision and care. - Operate coffee-making equipment, including espresso machines, grinders, and...


  • Umm al-Quwain City, United Arab Emirates Kite Beach Center Full time

    Responsibilities for food beverage manager - Responsible for recruitment and staff development - Maintain relationships with all Guests - Responsible for cost control and budget compliance on a daily basis - Responsible for managing the division in compliance with financial objectives - Maintain revenue and payroll budgets - To create a work environment that...

  • Barista/waiter

    7 months ago


    Umm al-Quwain City, United Arab Emirates Leroi cafe Full time

    Making coffee (V60, and others) - Welcome and engage with customers in a friendly and efficient manner. - Take orders accurately and provide recommendations based on customer preferences. - Prepare and serve a variety of coffee beverages and snacks with precision and care. - Operate coffee-making equipment, including espresso machines, grinders, and...