Guest Service Agent

3 weeks ago


Umm alQuwain City, United Arab Emirates Palma Beach Resort Full time

Job Description:
As a Guest Service Agent, your primary responsibility is to deliver exceptional customer service in a courteous manner. You will play a crucial role in ensuring the satisfaction of our guests throughout their stay. Key responsibilities include:

- Taking reservations and managing the booking process
- Warmly greeting and registering guests upon arrival
- Providing outstanding guest service throughout their stay
- Settling guest accounts accurately and efficiently upon departure
- Handling guest inquiries, requests, and comments promptly and effectively
- Ensuring that guests' needs and preferences are met to enhance their overall experience

Qualifications:
To excel in this role, you should possess the following qualifications:

- A strong focus on delivering exceptional customer service
- Prior experience in front office operations in a resort or hotel is preferred
- Excellent communication skills with fluency in English
- Flexibility to work shifts, weekends, and public holidays as required
- Proficiency in Ms Office & Opera software
- Experience with Opera PMS preferred, with at least 1 year of experience

**Job Types**: Full-time, Permanent

Pay: AED1,200.00 - AED1,500.00 per month

Ability to commute/relocate:

- Umm al-Quwain City: Reliably commute or planning to relocate before starting work (preferred)


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