Customer Support Executive

3 weeks ago


Dubai, United Arab Emirates Skyriss Financial Brokers LLC Full time

**Job Title: Customer Support Representative (Forex Experience Required)**

**Location**: Business Bay
**Employment Type**: [Full-time/Part-time/Remote]
**Reports To**: Customer Support Manager

**Job Overview**:
**Key Responsibilities**:

- Resolve technical issues related to trading platforms (e.g., **MetaTrader 4/5, cTrader, or proprietary platforms**).
- Educate clients on Forex trading concepts, margin requirements, spreads, leverage, and risk management.
- Assist clients with **deposit, withdrawal, and verification processes** in compliance with financial regulations.
- Monitor and escalate trading-related issues, slippage, or platform malfunctions to relevant departments.
- Stay updated with Forex market trends, economic events, and broker policies to provide accurate information.
- Work closely with **compliance and risk management teams** to ensure adherence to regulatory guidelines.
- Handle customer complaints professionally and ensure a timely resolution.

**Requirements**:

- **Proven experience in a Forex brokerage, trading firm, or financial services industry.**:

- Strong knowledge of **Forex trading, market terminology, and trading platforms.**:

- Experience handling customer queries related to **trading accounts, execution issues, and technical support.**:

- Fluency in **English** (additional languages are a plus).
- Strong problem-solving skills with the ability to multitask in a fast-paced environment.
- Excellent communication skills, both written and verbal.
- Understanding of **AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations** is a plus.
- Ability to work in rotational shifts, including weekends if required.

**Preferred Qualifications**:

- Experience with **CRM tools (Zendesk, Freshdesk, Salesforce, etc.).**:

- Previous work experience in a **regulated Forex brokerage.**:

- Basic understanding of **technical analysis and fundamental market factors.**:

- Strong analytical skills to assist traders with inquiries related to spreads, margin calls, and trade execution.

**Benefits**:

- Competitive salary with performance-based incentives.
- Career growth opportunities in the financial industry.
- Visa will be provided.
- Training programs to enhance Forex market knowledge.
- Supportive team and a dynamic work environment.

Pay: AED4,000.00 - AED5,000.00 per month



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