Head of IT Applications

4 months ago


Dubai, United Arab Emirates AL Rostamani Group LLC. Full time

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

**Job Purpose**:
The IT Applications & Operations Sr. Manager plays a critical role in managing:

- the IT infrastructure and operations of ARG.

**Responsibilities**:

- IT Infrastructure Management: Lead the design, implementation, and maintenance of the organization's IT infrastructure, including data centres, servers, networks, and cloud services. Ensure the availability, reliability, and scalability of IT systems.
- Team Leadership: Build and manage a high-performing team. Provide leadership, guidance, and mentorship to team members, fostering a culture of collaboration, continuous improvement, and professional development.
- Security and Compliance: Work closely with Security team to protect the organization from security threats and ensure adherence to regulatory requirements. Implement best practices and security protocols.
- Vendor and Partner Management: Work closely with Procurement team to negotiate contracts, procure hardware and software, and manage service-level agreements (SLAs).
- Incident and Problem Management: Develop and maintain incident response and problem management processes to resolve IT issues promptly and minimize downtime.
- Disaster Recovery and Business Continuity: Establish and maintain disaster recovery and business continuity plans to ensure IT systems can recover in case of disruptions or disasters.
- Performance Monitoring: Implement monitoring tools and systems to track the performance of IT infrastructure and services, proactively identifying and addressing potential issues.
- IT Service Management: Implement IT service management (ITSM) practices, including ITIL or similar frameworks, to improve service delivery, incident resolution, and change management.
- Stakeholder Communication: Communicate with executive leadership and other key stakeholders to provide updates on IT operations, project status, and alignment with business goals.
- Technology Evaluation: Stay current with emerging technologies, assess their potential impact on the organization, and recommend technology enhancements or upgrades.

**Job Requirements**:
**Qualifications**:

- Bachelor's or Master's degree in Information Technology, Computer Science, or a related field.

**Experience**

**Knowledge and Skills**
- Proven leadership and team management skills.
- Excellent communication, negotiation, and problem-solving abilities.
- Familiarity with IT service management (ITSM) frameworks (e.g., ITIL).
- A deep understanding of IT security and compliance standards.
- Budget management and financial acumen.

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.



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