Regional Manager, Retail Sales/مدير
6 months ago
حول الوظيفة مدير إقليمي، مبيعات التجزئة
**هدف الوظيفة**
مسؤول عن قيادة فرق المبيعات لتحقيق أهداف المبيعات، وتحديد الحصص، وتقييم وتعديل الأداء، وتطوير العمليات التي تدفع المبيعات للموقعين الوطنيين وغير المباشرين.
**الواجبات والمسؤوليات**
- مسؤول عن العمليات الروتينية ورضا العملاء العام.
- مراقبة نتائج العمليات وإجراء تحليل مستهدف. وضع تدابير فعالة استنادًا إلى التحليل لتحقيق مؤشرات الأداء الرئيسية.
- وضع جداول مشاركة مناسبة لتلبية متطلبات ساعات الذروة.
- مراقبة الموظفين لتقديم خدمات مؤهلة من خلال الالتزام بمختلف أكواد الخدمة.
- التعامل مع الشوائب وشكاوى العملاء. الحفاظ على علاقة جيدة مع العميل.
- بناء ثقافة الفريق وتعزيز قيم الشركة بين جميع الموظفين.
- تحديد وتطوير المواهب لتحسين هيكل الفريق.
- إجراء تقييم الأداء لتقييم احتياجات التدريب وبناء مسارات وظيفية.
- المشاركة في توظيف الموظفين.
- تلخيص تجارب الخدمة وإخراج حالات الخدمة.
- تحقيق أهداف المتجر من خلال التدريب والتحفيز والإرشاد وتقديم ملاحظات للجهات الداخلية المعنية.
- وضع خطط العمل لتحقيق أهداف الشركة.
- رصد مبيعات وأداء كامل لكل منطقة.
- تقييم ومراقبة أداء مديري المناطق.
- التعاون مع جميع الأطراف في الشركة للمساعدة في تحقيق استراتيجيات الشركة.
**مواصفات الوظيفة**
**التعليم**
- درجة البكالوريوس من جامعة معترف بها.
**الخبرة**
- خبرة لا تقل عن 4 سنوات في المبيعات وبوظيفة قيادية.
**المهارات والقدرات**
- إجادة اللغة الإنجليزية تحدثًا وكتابةً.
- مهارات جيدة جدًا في استخدام الحاسوب.
- التعامل المهني مع العملاء.
- مهارات اتصال جيدة جدًا.
- مهارات إدارية ومهارات تدريب وقيادة.
- مهارات تخطيط جيدة ومنظمة وموجهة نحو النتائج.
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