Customer Success Executive
7 months ago
To take care of Customer Care function independently
- To follow all intercompany processes related to Customer Care function
- To maintenance all necessary records in the system
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Handle product recalls
- Handle customer’s concerns positively and professionally
- To make regular Customer Calls for understanding their feedback about products
- Inform customer of deals and promotions
- Greet customers warmly and ascertain problem or reason for calling
- Build sustainable customer relationships of trust through open and interactive communication
- Follow communication procedures, guidelines, and policies
- Keep records of customer interactions, process customer accounts, and file documents
- Maintain and develop customer care procedures, practices and data.
- Identify and escalate priority issues through proper channels when necessary
- Provide timely support to customers through available communication channel
- Track customer success KPI’s and recommend actions for process, efficiency and quality improvements
- Prepare daily, weekly and monthly reports
- Provide accurate, valid, and complete information by using the right methods/tools
- Communicate clear guidelines and procedures related to all aspects about warranties applicable for all products
- Work with the sales and marketing team to improve customer satisfaction
- Work with other team members in identifying better ways in providing better customer support
- Act as the company gatekeeper
- Go the extra mile to engage customers
Pay: AED4,000.00 - AED4,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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