Customer Success Executive

6 days ago


Dubai, United Arab Emirates RR Global MIDDLE EAST Full time

To take care of Customer Care function independently
- To follow all intercompany processes related to Customer Care function
- To maintenance all necessary records in the system
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Handle product recalls
- Handle customer’s concerns positively and professionally
- To make regular Customer Calls for understanding their feedback about products
- Inform customer of deals and promotions
- Greet customers warmly and ascertain problem or reason for calling
- Build sustainable customer relationships of trust through open and interactive communication
- Follow communication procedures, guidelines, and policies
- Keep records of customer interactions, process customer accounts, and file documents
- Maintain and develop customer care procedures, practices and data.
- Identify and escalate priority issues through proper channels when necessary
- Provide timely support to customers through available communication channel
- Track customer success KPI’s and recommend actions for process, efficiency and quality improvements
- Prepare daily, weekly and monthly reports
- Provide accurate, valid, and complete information by using the right methods/tools
- Communicate clear guidelines and procedures related to all aspects about warranties applicable for all products
- Work with the sales and marketing team to improve customer satisfaction
- Work with other team members in identifying better ways in providing better customer support
- Act as the company gatekeeper
- Go the extra mile to engage customers

Pay: AED4,000.00 - AED4,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)



  • Dubai, United Arab Emirates BMC Software Full time

    **Basic Information**: Country United Arab Emirates State NA City Dubai Ubora Date Published 01-Feb-2023 Job ID 36538 Travel Amount up to 25% **Description and Requirements**: LI-MS2 BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating...


  • Dubai, United Arab Emirates Turpal Technologies FZCO Full time

    As a SaaS Customer Success team member, you will guide and advise customers, ensuring they launch Turpal successfully. You will work closely with customers to discover their business needs and challenges. This also includes coaching them on the best ways to use Turpal to solve their main pain points. Working closely with the Turpal Sales, and Product Team,...


  • Dubai, Dubai, United Arab Emirates Executive Solutions Full time

    Customer Service Executive (UAE National Only) Executive Solutions is now partnering with a leading organization in the UAE hospitality industry to offer unique employment opportunities for the best Emirati talent. This opportunity will help launch or develop a career in hospitality, events and facilities management.Our client is seeking a Customer Service...


  • dubai, United Arab Emirates Oracle Full time

    DescriptionThe objective of the Customer Success Executive (CSE) is to maximize customer retention and success while driving operational excellence to make sure that the customers realize the full value of their cloud investment along the customer lifecycle, working closely with the Oracle Key Account Director/ Strategic Client Executive, who is having the...


  • dubai, United Arab Emirates Oracle Full time

    DescriptionThe objective of the Customer Success Executive (CSE) is to maximize customer retention and success while driving operational excellence to make sure that the customers realize the full value of their cloud investment along the customer lifecycle, working closely with the Oracle Key Account Director/ Strategic Client Executive, who is having the...


  • Dubai, United Arab Emirates Nathan & Nathan Human Resources Full time

    Our client is a leading SaaS platform based in Paris, specializing in legal tech and government projects. Our innovative solutions serve clients across the globe, and we are currently seeking a dynamic Head of Customer Success for the MEA region. **Responsibilities**: - ** Team Management**:Lead and manage the Customer Success team, ensuring their...


  • dubai, United Arab Emirates Executive Solutions Full time

    Customer Service Executive (UAE National Only) Executive Solutions is now partnering with a leading organization in the UAE hospitality industry to offer unique employment opportunities for the best Emirati talent. This opportunity will help launch or develop a career in hospitality, events and facilities management.Our client is seeking a Customer Service...


  • dubai, United Arab Emirates Executive Solutions Full time

    Customer Service Executive (UAE National Only) Executive Solutions is now partnering with a leading organization in the UAE hospitality industry to offer unique employment opportunities for the best Emirati talent. This opportunity will help launch or develop a career in hospitality, events and facilities management.Our client is seeking a Customer Service...


  • Dubai, United Arab Emirates Winnow Full time

    **About us** Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion...


  • Dubai, United Arab Emirates Mendix Full time

    Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform. At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience....


  • Dubai, United Arab Emirates Aulysius Full time

    About The Role - Build close long-term client relationships to understand their needs and ensure their success with monday. - Keep clients engaged and consistently using your monday. - Serve as the main point of contact and liaison between clients and the rest of the monday team. - Empower customers to connect their goals and challenges with the solution in...


  • Dubai, United Arab Emirates Moove Full time

    **About Moove** Moove is on a mission to drive productivity and success for the world’s mobility entrepreneurs by democratising access to vehicle ownership.Our vision is to build the largest integrated vehicle financing platform for mobility entrepreneurs using technology & future productivity. By doing so, we are creating sustainable jobs for mobility...


  • Dubai, United Arab Emirates LogRhythm, Inc. Full time

    As part of the company’s Customer Success Organization you will be charged with the renewal and overall satisfaction of our customers. You will be responsible for onboarding new customers while maintaining contact with all existing customers and gaining regular feedback and driving value to secure our continued partnership with our customers. In addition...


  • Dubai, United Arab Emirates Dynamic Yield Full time

    **About Our Customer Success Manager**: Dynamic Yield, by Mastercard is on the lookout for a Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...


  • Dubai, Dubai, United Arab Emirates Aulysius Full time

    About The RoleBuild close long-term client relationships to understand their needs and ensure their success with monday.Keep clients engaged and consistently using your monday.Serve as the main point of contact and liaison between clients and the rest of the monday team.Empower customers to connect their goals and challenges with the solution in monday.Build...


  • Dubai, Dubai, United Arab Emirates Aulysius Full time

    About The Role Build close longterm client relationships to understand their needs and ensure their success with monday. Keep clients engaged and consistently using your monday. Serve as the main point of contact and liaison between clients and the rest of the monday team. Empower customers to connect their goals and challenges with the solution in monday....


  • Dubai, Dubai, United Arab Emirates Gulf Career Hunt Full time

    Join Our Team as a Customer Success Manager at Miamin Systems Inc Are you passionate about driving customer satisfaction and ensuring their success? Miamin Systems Inc is seeking a dedicated Customer Success Manager to join our innovative team.If you thrive in a fast-paced environment and excel at building strong client relationships, we want to hear from...


  • Dubai, Dubai, United Arab Emirates Gulf Career Hunt Full time

    Join Our Team as a Customer Success Manager at Miamin Systems Inc Are you passionate about driving customer satisfaction and ensuring their success? Miamin Systems Inc is seeking a dedicated Customer Success Manager to join our innovative team.If you thrive in a fast-paced environment and excel at building strong client relationships, we want to hear from...


  • Dubai, Dubai, United Arab Emirates GluCare Health Full time

    Customer Success Executive Jobs In Dubai | GluCare HealthAbout the jobA Client Success Executive with a healthcare sales background is responsible for providing high-level customer service and sales support to clients in the healthcare industry. They work closely with clients to understand their needs and provide them with personalized solutions and...


  • Dubai, Dubai, United Arab Emirates Dynamic Yield Full time

    About Our Customer Success Manager:Dynamic Yield, by Mastercard is on the lookout for a Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...