Customer Manager
3 months ago
**Job Description:**
**1.Customer Relationship Management**
- Maintain existing customer relationships, regularly communicate with clients to understand their needs and feedback.
- Establish and expand new customer relationships, develop potential clients, and drive business growth.
- Gain a deep understanding of the customer’s business model and needs, coordinate internal resources (such as technical support and product departments) to ensure effective solutions are provided to clients.
**2. Sales management and performance achievement**
- Set sales targets and plans, drive the achievement of sales performance, track sales progress, and ensure the signing and execution of contracts.
- Responsible for negotiating, signing, and managing customer contracts, ensuring that contract terms align with the company’s interests.
- Analyze market trends and competitors’ strategies, and adjust sales strategies accordingly.
- Follow up on accounts receivable, ensure timely payments from clients, and handle related financial issues.
**3. Teamwork and cross-functional coordination**
- Work closely with other departments such as marketing, technical, and after-sales to ensure smooth execution of customer projects.
- Participate in internal project meetings, providing the latest customer needs and feedback.
- Coordinate company resources to introduce products or services to clients, and provide necessary training.
- Offer after-sales support, respond to customer inquiries promptly, and ensure long-term customer satisfaction.
**4. Data analysis and reporting**
- Collect and analyze customer data, and prepare relevant reports to provide insights for management decision-making.
- Regularly evaluate the effectiveness of customer relationship management strategies and offer suggestions for improvement.
**5. Marketing and brand maintenance**
- Participate in company marketing or promotional activities to help enhance the company’s brand image.
- Proactively introduce new products or services to clients, fostering opportunities for secondary development.
**Job Requirements**:
- Bachelor's degree or above, with a preference for majors in Information Technology, Cybersecurity, Computer Science, or related fields.
- At least 3 years of experience in customer management or sales, preferably with a background in the cybersecurity or information technology industry.
- Basic understanding of cybersecurity solutions, capable of discussing technical requirements with clients and providing suitable recommendations.
- Excellent communication and interpersonal skills, able to collaborate effectively with various clients and internal teams.
- Proficiency in written and spoken English; conversational ability in Arabic is a plus.
Pay: AED15,000.00 - AED18,000.00 per month
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