Customer Relations Manager
1 month ago
**Job description**
**Job Summary**:
**Key Responsibilities**:
- Develop and maintain strong relationships with key clients in the real estate development sector.
- Oversee and manage sales, operations, handover and post-sale teams to ensure seamless service delivery and customer satisfaction.
- Act as the main point of contact for clients, addressing their needs and resolving issues promptly and effectively.
- Collaborate with internal teams to ensure customer feedback is integrated into product and service improvements.
- Lead customer service initiatives and training programs to enhance team performance. Monitor and analyze customer service metrics to identify trends and areas for improvement.
- Prepare and present regular reports on customer satisfaction, team performance, and service delivery.
- Ensure compliance with industry standards and regulations in all customer interactions and processes.
- Develop and implement strategies to enhance customer loyalty and retention. Manage customer inquiries and complaints through various channels, ensuring timely and satisfactory resolutions.
**Qualifications**:
- Bachelor's degree in Business Administration, Real Estate, or a related field.
- Minimum of 5 years of managerial experience in customer relationship management within the real estate development industry.
- Proven track record of successfully managing sales, operations, and post-sale teams. Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in CRM software and other relevant tools.
- Ability to work independently and as part of a team.
- Strong organizational and time-management skills.
- Ability to handle multiple tasks and priorities effectively.
**Preferred Skills**:
- Advanced degree in Business Administration or related field.
- Knowledge of real estate market trends and industry regulations.
- Experience with digital marketing and social media management.
- Certification in Customer Relationship Management (CRM) or related fields
**Job Types**: Full-time, Permanent
Pay: AED6,000.00 - AED8,000.00 per month
**Experience**:
- Real Estate Industry: 3 years (preferred)
- Real Estate Development: 1 year (preferred)
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