Customer Incident Manager

**Description** **Responsibilities** - Lead the Incident Response (IR) team in identifying, investigating, and responding to security incidents. - Develop and implement incident response strategies, playbooks, and procedures to quickly address potential threats. - Coordinate with internal and external stakeholders during incident investigations to gather...

Job Purpose: To manage the Technical Operations Centre on an operational and administrative level. To ensure that the incident management and operational management process are understood, lived and continuously improved within Emirates Group IT and that the staff of the Technical Operations Centre is trained regularly. Job Outline: - Manage the relevant...

Job Purpose: The Technology Command Centre (TCC) is the nerve centre for all technological operations here at Emirates Group. The department consist of level 1 and level 2 support personal augmented by our intelligent operations platform teams tasked with ensuring the operational continuity of all technological solutions required to deliver our business'...

**About this opportunity** We are looking for professionals in Incident Management function. This job role within Operations Support group to restore normal service operation as quickly as possible to minimize the impact to business operations & is responsible for planning and coordinating all the activities required to perform, monitor, and report on the...

**Job Overview**: **Job description** - Monitoring, alert, triage and response - Hunting, threat discovery and data exploration - Security incident investigation forensics and reporting. - Threat intelligence and modelling management. - Technical vulnerability management. - Cyber security monitoring and response systems technology enhancement. - Cyber...

Qualifications & Experience: -5+ Years of experience and degree or Honours (12+3 or equivalent), Relevant industry standard certification for example in ITIL/CCNA/MCSE. -5+ yrs of specialist technical experience within an IT operational-based environment. -Must have extensive proven experience in Airline systems and operations and environments of a similar...

Manager, Customer Success - Service Delivery **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments...

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

Fueling the business of fun. Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability. With Embed’s platform, a business...

**Main duties and responsibilities**: - Provide technical support to onsite and remote users. - Manage / monitor IT Service Desk Incidents via call management system. - Prioritize and allocate within IT Support teams all requests. - Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the IT Service...

Permanent Customer Officer**_Job Description:_** - . Attend, process and resolve customer requests._ - _ - _ - . Maintain customer information._ - _ - . Maintain communication in a two-way process._ - _ - . Manage negotiation processes._ - _ - . Comply with company policies, processes and procedures._ - _ - . Report information security incidents and events...

**Troubleshooting and Technology Support** - Routing the issue to correct team by understanding the issue properly - Should act as a first point of contact for customers for all issues related to emaratech service support. - Gathers and Records accurate service support incident information - Listens and understands customers’ concerns; provides required...

As an Executive Assistant, you will be a crucial member of our dynamic web design and marketing team, providing administrative support between team and the founder. Your role will involve managing a busy schedule, coordinating meetings, handling correspondence, and ensuring the smooth operation of the office. **Qualifications and Skills** - Strong...

**Purpose of the Job**: Ensure that customs compliance policies are developed, maintained, and implemented across the Aramex Network. The position is responsible to streamline customs clearance processes by maintaining close working relationship with customs operations leaders and brokers (internal and external)/stakeholders, ensuring full compliance with...

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

**Troubleshooting and Technology Support** - Routing the issue to correct team by understanding the issue properly - Should act as a first point of contact for customers for all issues related to emaratech service support. - Gathers and Records accurate service support incident information - Listens and understands customers’ concerns; provides required...

**Purpose of the Job**: Ensure that customs compliance policies are developed, maintained, and implemented across the Aramex Network. The position is responsible to streamline customs clearance processes by maintaining close working relationship with customs operations leaders and brokers (internal and external)/stakeholders, ensuring full compliance with...

**Company** - A leading Pediatric Therapy Centre. **Role **- Customer Relations Officer **Job Description** - We are looking for an Enthusiastic and hardworking Customer Relations Officer to join our team. This position is responsible for providing full patient-centric Customer Service Support while assisting with the overall management of the reception....

Long Description: **WHO WE ARE** AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified...

Job Purpose: At Emirates, we believe in connecting the world, to, and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Do you want to play a part in that journey and become a part of expanding our services? Join us in cosmopolitan Dubai and make your mark on the aviation world by taking Emirates to the...