Customer Service Representative

6 months ago


UAE, United Arab Emirates MPH Global Services Full time

Category: Planning/Reporting Engr
Industry: Transportation
City/Country: 00000, United Arab Emirates (UAE)
Location: Dubai

**Job Position: Customer Service Representative**

**Location**:Dubai, UAE

**Duration**:12 Months

**Mobilization**:ASAP

**Resident**:Single

**MAIN ACTIVITIES / TASKS**:

- Act as Main interface for Solution sales, Account Managers (and customers for specific activities), finance and project management/SDM during order treatment process.
- Organize kick off meeting (Engagement Review) at purchase order reception for large or non recurrent
- projects with all solution actors: Project Manager, Solution Sales and Finance (Change Point or Oracle Engagement reviews)
- Check customer's Po & Book it in Gemalto ERP order entry system to allow treatment from project manager
- POs follow-up and invoicing in coordination with internal interfaces and customer a proactive mode
- Relay information to/from customers versus project manager / solution sales
- Support the credit management on customers' overdue treatment with Solution Sales, Account Management & Finance
- Manage post sales activity for all solutions (on administrative standpoint)
- Contribute to the short-term backlog billing forecast exercise and its achievements
- Provide agreed reporting to Solutions Sales, Customer, Finance & BPA Management
- Attend sales meetings, customer meetings and delivery center steering committees when required
- Clean and update billing backlog to ensure billing on time

**REQUIREMENTS**:
**Competencies & Skills**:

- ** Experience in Solutions & Services business to Mobile & Banking sectors**:

- ** Sales administration and logistics (Payment Terms, Taxes, Customs Rules,)**:

- ** System Tools : ERP tools, IT Literate (Microsoft Pack Office,)**:

- ** Good organization skills & Rigor**:

- Use to work in complex administrative structures
- Customer oriented & availability
- Stress resistant
- Good oral & written communication
- ** Fluent English, French is a plus**

**Education, Qualifications, And Special Training**:

- Degree** in business or administration with 1 to 3 years**' experience in similar position or Sales Administration

**APPLY NOW



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