Customer Service Executive

7 days ago


Sharjah, United Arab Emirates TODAYS BUILDING CLEANING EST. Full time

Customer service representatives **help customers with complaints and questions, give customers information about products and services.**. By helping customers understand the service and answering questions about the service they are sometimes seen as having a role in sales.
- deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing and delivery information
- perform customer verifications
- set up new customer accounts
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource
- manage customers' accounts
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- record details of actions taken
- prepare and distribute customer activity reports
- maintain customer databases
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process
Does the scheduling

does the quotation

**Job Types**: Full-time, Contract
Contract length: 24 months

**Salary**: AED2,800.00 - AED3,000.00 per month

**Experience**:

- customer service: 1 year (preferred)



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