IT Support Facilitator

2 months ago


Dubai, United Arab Emirates aG Resources Full time

**Job Description: IT Support Facilitator**

**Job Summary**:
**Key Responsibilities**:

- Serve as the primary point of contact for all IT support-related inquiries within the organization.
- Coordinate and manage IT support requests, ensuring timely resolution and effective communication with users.
- Facilitate training sessions and workshops to enhance staff understanding of IT systems, tools, and best practices.
- Collaborate with IT support teams to identify recurring issues and propose improvements to processes and systems.
- Maintain accurate documentation of support requests, resolutions, and knowledge base articles.
- Monitor support ticketing system to ensure all requests are addressed and escalated appropriately.
- Gather feedback from users to identify areas for improvement in IT support services and user experience.
- Assist in the development and implementation of IT policies and procedures to enhance operational efficiency.

**Qualifications**:

- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 3-5 years of experience in IT support or a similar role.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.

**Preferred Qualifications**:

- IT certifications (e.g., CompTIA A+, ITIL) are a plus.
- Experience with IT service management (ITSM) tools and ticketing systems.
- Familiarity with user training and development methodologies.


  • IT Support

    5 months ago


    Dubai, United Arab Emirates IT Corner Full time

    **Job description** Our company is looking for IT Support with the following skills; Based in Abu Dhabi - Experience minimum 5 years of computers and end users support ex. Desktops/Laptops/Telephone system/Network) - Experience in deploying and maintaining Windows Server - Presentable with good English command - Reporting Skills - Self-Managed and...

  • IT Support

    2 months ago


    Dubai, United Arab Emirates IT DUBAI Full time

    Microsoft Office 365, Intune Setup, Azure AD & Configuration Advanced knowledge of Microsoft Office 365 (Management & Administration) Server Administrator, Backup Management Different types of Outlook configuration and troubleshoot Knowledge, DNS management Knowledge Advance Knowledge of Servers, backup & Storage Advanced knowledge on Firewalls &...


  • Dubai, United Arab Emirates Quality Point IT Consultancy Full time

    **Microsoft Dynamic Nav / LS Retails Support Agent** The Microsoft Dynamics NAV Support Agent will be the main point of contact for all inquiries and requests related to Navision Software by the client. They will also support and train users on various Dynamics NAV functional areas. **Responsibilities**: - Collaborate with developers, finance, quality...

  • IT Support

    4 months ago


    Dubai, United Arab Emirates IT DUBAI Full time

    Different types of Outlook configuration and troubleshoot Knowledge, DNS management Knowledge Advance Knowledge of Servers, backup & Storage Advanced knowledge on Firewalls & Network Switches PABX & CCTV knowledge Advanced knowledge of Windows Client's OS / PCs / Laptops Wireless & Routers and Firewalls (Fortinet, SonicWALL etc) Microsoft Office &...

  • Learning Facilitator

    4 months ago


    Dubai, United Arab Emirates 8billionideas Full time

    **Key Responsibilities** - Delivering live and virtual learning experiences on the 8billionideas platform and via school broadcasting globally - Ensuring the learning experiences are delivered in an engaging and entertaining way through the use of games, media and meaningful activities - Providing mentoring support & coaching students via the 8billionideas...

  • Play Facilitator

    5 months ago


    Dubai, United Arab Emirates OliOli Children's Museum Full time

    **Position**: Play Facilitator - Intern (Summer Internship) **Location**:Dubai, UAE **Executive Summary** - OliOli® (means ‘joy’ in the Hawaiian language) is a multiple award-winning contemporary children’s museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli®...


  • Dubai, United Arab Emirates Marsh & McLennan Companies, Inc. Full time

    Design Thinking Practitioner & Facilitator - 8works **Company**: Oliver Wyman **Description**: 8works are a specialist co-creation capability who operate at the forefront of accelerating business transformation through co-creative, design thinking methods. We help companies design their own future then work hand-in-hand with them to activate and embed it...

  • IT Support Assistant

    5 months ago


    Dubai, United Arab Emirates Al Haktur IT Solutions Full time

    **Responsibilities**: - System Administration: - Install, configure, and maintain servers, workstations, and network devices. - Monitor system performance and identify and resolve issues. - Perform system backups and disaster recovery procedures. - Manage user accounts and permissions. - Network Administration: - Design, implement, and maintain the...

  • Software Support

    5 months ago


    Dubai, United Arab Emirates Almas IT Infrastructure Full time

    We have an urgent requirement for **SOFTWARE SUPPORT & SALES EXECUTIVE** Job Responsibilities: Qualification: Graduation Experience: 1 Year in Software Industry Languages: English, Hindi and Malayalam Job location : Dubai Attractive Salary and Incentives will be provided. Experience in Software sales & Training will be an added advantage Please send...

  • Business Analyst

    7 months ago


    Dubai, United Arab Emirates IT Corner Full time

    Company: IT-Corner Language: Arabic Fluency Job Description: We are seeking a highly skilled Business Analyst with expertise in IT and Digital Transformation to join our team. As a Business Analyst, you will play a pivotal role in driving our company's digital evolution by identifying opportunities for improvement, analyzing business processes, and...

  • Global Ambassador

    2 weeks ago


    Dubai, United Arab Emirates 8billionideas Full time

    **Global Ambassador **(Freelance Contract) The Global Ambassadors at 8billionideas are our pool of incredible freelance facilitators and will be responsible for delivering dynamic and engaging learning experiences during school holiday camps. Ambassadors will play a key role in guiding campers through interactive sessions that inspire curiosity, foster...

  • Intern

    7 months ago


    Dubai, United Arab Emirates Microvision IT Full time

    We are currently seeking Arabic-speaking IT graduates with basic software knowledge to join our team as Intern. This entry-level position is ideal for individuals who have a passion for technology and a willingness to assist end-users with software-related inquiries. In this role, you will play a crucial part in providing support and ensuring a positive user...


  • Dubai, United Arab Emirates Kalemon Education Support Services Full time

    **Job Title : Business Development / Sales Executive** **Employment Status **:regular, full-time **Department**:Sales Department **Supervisor**:Sales Director **Work location**:Generally: UAE **Objectives of the Position**: - Responsible for liaison between the company and all private schools and other educational institute, managing service levels and...


  • Dubai, United Arab Emirates Triac IT Solutions Full time

    **Experience : 5+ Years** **Location: Dubai, UAE** **Functional Responsibilities**: - Incident Management: Respond promptly to urgent requests and incidents affecting live Salesforce assets, ensuring mínimal downtime and disruption. - Priority Setting: Support the prioritization and manage a backlog of support requests and live issues, balancing...

  • Account Manager

    6 months ago


    Dubai, United Arab Emirates IT Corner Full time

    **Job Title: Account Manager (Arabic Speakers Only)** **Location**: Dubai, UAE **Overview**: In addition to managing client relationships and driving business growth, the Account Manager will be responsible for smartly analysing client business requirements and effectively reporting these requirements to relevant departments within the organization. This...

  • Zoho Implementation

    5 months ago


    Dubai, United Arab Emirates SAMSOFT IT SOLUTIONS L.L.C Full time

    **Zoho Implementation / Support Executive** **Responsibilities** - Develop custom APIs, methods, and functions as a software developer - Understand the business process flow and requirements of the team members to implement and customize various elements and objects in Zoho - Effectively utilize Zoho modules features to automate various business processes -...

  • Operations Executive

    7 months ago


    Dubai, United Arab Emirates IT Corner Full time

    Company: IT-CORNER **Responsibilities**: - Support the development and implementation of operational strategies to enhance productivity and efficiency. - Oversee day-to-day operational activities, ensuring adherence to established policies and procedures. - Coordinate with internal teams to prioritize tasks, allocate resources, and monitor project...


  • Dubai, United Arab Emirates Quality Point IT Consultancy Full time

    Located in Dubai-UAE and looking for the next driven Support specialist within MS Dynamic NAV. These nationally renowned organizations focusing on the implementation of Dynamics NAV. You will be managing a growing team and directing the main stages to achieve successful company growth. This opportunity will allow you to accelerate your career within an...

  • Learning Facilitator

    5 months ago


    Dubai, United Arab Emirates 8billionideas Full time

    **Key Responsibilities** - Delivering live and virtual learning experiences on the 8billionideas platform and via school broadcasting globally - Ensuring the learning experiences are delivered in an engaging and entertaining way through the use of games, media and meaningful activities - Providing mentoring support & coaching students via the 8billionideas...


  • Dubai, United Arab Emirates BASYS IT-Service GmbH Full time

    Sind Sie bereit für neue Horizonte? Die BASYS IT-Service GmbH bietet derzeit IT-Dienstleistungen in 14 verschiedenen europäischen Ländern an und ist an mehr als 30 Standorten tätig, darunter London, München, Barcelona und Prag. Wir helfen, pragmatische Lösungen durch unsere exklusive Tätigkeit zu schaffen. Unsere Kunden vertrauen auf unseren...