Intern
8 months ago
We are currently seeking Arabic-speaking IT graduates with basic software knowledge to join our team as Intern. This entry-level position is ideal for individuals who have a passion for technology and a willingness to assist end-users with software-related inquiries. In this role, you will play a crucial part in providing support and ensuring a positive user experience with our software products.
**Responsibilities**:
- Guide users through basic troubleshooting steps to resolve software-related problems.
- Create simple user guides and documentation to facilitate self-help for common software issues.
- Document and track user-reported issues in a timely and organized manner.
- Collaborate with the development team to escalate and resolve more complex software problems.
- Gather user feedback on software usability and report trends to the development team.
- Work closely with users to understand their needs and relay feedback for continuous improvement.
- Assist users with basic software installation and configuration procedures.
- Collaborate with the IT team for more complex installation issues.
- Maintain clear and open communication with end-users to ensure their software-related queries are addressed promptly.
- Collaborate with cross-functional teams to relay user feedback and enhance software functionality.
**Requirements to apply**:
Qualifications:
- Bachelor's degree in IT, Computer Science, or a related field.
- Strong interpersonal and communication skills.
- Customer-focused attitude with a desire to help end-users.
- Ability to work collaboratively in a team environment.
- Willingness to learn and adapt to new software products.
**Skills**:
Communication
Technical Support
Client Servicing
Interpersonal/People skills
IT Sales
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