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Order Administrator

4 months ago

Dubai, United Arab Emirates Emerson Full time

Emerson Automation Solutions is where technology and engineering come together to create solutions for the benefit of our customers, driven without compromise for a world in action.

This position is opened by the Flow Controls Business Unit which is part of the Final Control Group.

The order administrator is based in Dubai, United Arab Emirates and caters to all customers in the Middle East and Africa.

To receive and process orders from MEA customers starting from reviewing the order, follow-up with the factory, handling change orders, till the invoicing stage for the Flow Controls BU equipment’s, spares, and services _.**Your role responsibilities will include, but not be limited to, the following:
- Assume responsibility for MEA WA order entry on all Flow Controls Main equipment’s, and parts orders received from LBP/Sales
- Review contracts & orders received from LBP/Sales with focus on KOB3 and work with Customer Service, Sales & Plant personnel to resolve issues.
- Load & manage orders into FF2 and Oracle systems and any other internal systems as required.
- Co-ordinate with the Logistics and Warehouse team to ensure that the shipment has been delivered as per the INCO- terms to ensure the continuous progress in the process which will contribute to on time delivery of entire organization.
- Setting up customer address in system via CVDH for LBPs only.
- Follow-up with factory for on-time delivery
- Co-ordinate with the shipping coordinator for the shipment of items and /or for the submission of necessary shipping documents.
- Forecast the monthly sales plan for Buyout orders and follow up on the same with CS team/Factories as needed to ensure that the forecast is met with.
- Any other duties as deemed appropriate by the Line Manager.
- Ensure alignment of customer request date with enterprise lead time (ELT).
- Receive and manage various types of change orders from MEA LBP/Sales on time.
- Ensure that necessary docs such as LC and CAD are submitted to Finance as per the requirement detailed in the order on time.
- Ensure that necessary docs/certs are submitted to LBP/Customer as per the requirement detailed in the order on time.
- Ensure Bank Guarantee submission is on-time in line with PO requirement.
- Resolve issue with payment collection and work collaboratively with Finance, Sales and LBP.
- Make recommendations to eliminate non-value-added activities.

**What do I need to be considered for this role?
- B. E /B. Tech
- Administration & Organizational skills
- IT skills
- 2 years of Experience
- Excellent command on Spoken & Written _English _
- Instrumentation/Mechanical Engineering degree
- Experience in Inside Sales, Order Entry (Technical)
- Good command on Spoken & Written French and/or _Arabic_