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Support Lead

4 months ago

Abu Dhabi, United Arab Emirates Adecco Full time

**Support Lead**

We are currently recruiting for Support Lead role for our client.
- Job title - Support Lead
- Location - Abu Dhabi
- Duration - 6 Months
- Key work Areas:

- Lead, Service support domain across Cash Application and additional help in contributing the design, build, Infra, and implementation related activities.
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

About Adecco:
The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. With a presence in more than 60 countries. very year, our 30,000 colleagues worldwide enable millions of people to succeed in the world of work, and support more than 100,000 organizations with their human capital needs.