IT Support Lead

3 weeks ago


Abu Dhabi, United Arab Emirates SecureTech LLC Full time

We are looking for experienced IT Support Lead

**Main Responsibilities**

i. Build a cohesive L1 team through training, mentoring and coaching and manage L1 Support Engineers effectively ii. Prepare routine ITSM reports from service desk perspective specifically measuring performance against department KPIs

iii. Ensure that Resolution and Response SLAs are met for all incidents and service requests in the L1 Queue

iv. Determine the root cause of different issues and communicate effectively to relevant resources and the operations manager

v. Troubleshoot all technical customer requests with the team and ensure timely service fulfilment

vi. Support daily IT asset management activities including but not limited to Asset Movement requests, commissioning and decommissioning user stations, IT Asset Bar coding and Asset Transfer requests

vii. Prepare monthly 24/7 shift roster for L1 Resources and follow up on the attendance of resources in the different L1 shifts

viii. Participate in Infrastructure Change Control whenever tasks are assigned to the L1 Queue

ix. Oversee 100% of incidents, service requests and problem management processes and escalate to relevant L2 engineers whenever required

**Minimum Qualifications & Certification Requirement**

Bachelor’s degree in computer science or computer engineering

Certification (At least one of the below):
CompTIA A+ MCSE CCNA (Routing & Switching) Microsoft Certified Desktop Support Technician (MCDST)

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)



  • Abu Dhabi, Abu Dhabi, United Arab Emirates LEAD Development Full time

    About This OpportunityWe are currently seeking a skilled CAD Technician to join our team at LEAD Development. As a CAD Technician, you will play a key role in supporting our Internal Design Team and Sales Team in executing project requirements.


  • Abu Dhabi, United Arab Emirates Iconic IT Full time

    At least 12+ years of experience in ITSM Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes - Lead the design of technical solutions for complex systems, ensuring consistency with specified requirements agreed with both external, and internal customers. - Establish policy and strategy for the selection of solution...

  • IT Support Executive

    3 weeks ago


    Abu Dhabi, United Arab Emirates Swift IT Full time

    monitor and maintain computer systems and networks - Intall and configure servers and active directory - Hand on experience in handling office 365 - talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues - troubleshoot system and network problems, diagnosing and solving hardware or...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates LEAD – Real Estate Developer Full time

    About the Position:This CAD Technician role offers an excellent chance to join LEAD – Real Estate Developer's innovative team. If you're skilled in technical drawing and passionate about design, we invite you to explore this opportunity.


  • Abu Dhabi, Abu Dhabi, United Arab Emirates LEAD Development Full time

    Job OverviewLEAD Development is looking for a highly skilled CAD Technician to support our Internal Design Team and Sales Team in executing project requirements.Main ResponsibilitiesDeveloping and coordinating effective and code-compliant designs.Working closely with internal Project Managers and other relevant personnel.Preparing detailed designs and...


  • Abu Dhabi, United Arab Emirates LEAD Development Full time

    The Senior Development Manager is responsible for planning, organizing, and managing the development and design process to bring about the successful execution and delivery of projects within budget and time. The Senior Development Manager is also required to liaise and coordinate with the finance and sales team to ensure the successful integration of...


  • Abu Dhabi, United Arab Emirates LEAD Development Full time

    The Senior Development Manager is responsible for planning, organizing, and managing the development and design process to bring about the successful execution and delivery of projects within budget and time. The Senior Development Manager is also required to liaise and coordinate with the finance and sales team to ensure the successful integration of...

  • Iam Technical Support

    3 weeks ago


    Abu Dhabi, United Arab Emirates Iconic IT Full time

    **SailPoint Identity IQ**: - Oversee the full lifecycle management of SailPoint Access Governance and Management processes. - Manage user provisioning, access certifications, access requests, workflows, delegated administration, and password self-service within SailPoint Identity. - Lead SailPoint deployment activities, including connector configuration,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Client of Talentmate Full time

    Job Title: Administrative Support LeadThe Client of Talentmate is seeking an experienced Administrative Support Lead to provide high-level administrative support to our team. In this role, you will be responsible for managing project documentation, coordinating project activities, and preparing project reports.Key Responsibilities:Manage project...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates LEAD Development Full time

    The Director of Development Projects is responsible for leading the development and design process at LEAD Development. Key responsibilities include developing comprehensive design programs in collaboration with senior design and planning team managers, ensuring alignment with project plans and objectives.Key ResponsibilitiesDevelop comprehensive design...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates LEAD Development Full time

    The Senior Development Manager is a key member of the LEAD Development team, responsible for leading the development and design process. Key responsibilities include developing comprehensive design programs in collaboration with senior design and planning team managers, ensuring alignment with project plans and objectives.Key ResponsibilitiesDevelop...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates LEAD Development Full time

    The Senior Development Manager at LEAD Development plays a crucial role in overseeing the entire development and design process. Key responsibilities include collaborating with finance and sales teams to integrate commercial requirements into the design and development process, encompassing the Masterplan and its components.Key ResponsibilitiesDevelop...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates LEAD Development Full time

    As a Senior Development Manager at LEAD Development, you will play a pivotal role in driving the development and design process forward. Your expertise will be crucial in integrating commercial requirements into the design and development process, encompassing the Masterplan and its components.Key ResponsibilitiesDevelop strategic design programs in...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Full time

    Accountabilities**Strategic Planning**: Provide leadership in organizing internal and external high-level meetings, including agenda development, stakeholder coordination, resource allocation, and post-meeting follow-ups (e.g., minutes and action plans). Drive departmental process improvements and contribute to the development of administrative policies and...


  • Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full time

    Exciting Career Opportunity for a QRadar SIEM Support Engineer!We are currently hiring for a QRadar SIEM Support Engineer for a prestigious banking client in Abu Dhabi. This is an onsite role in Abu Dhabi and we are looking for immediate joiners with relevant experience in the banking industry.If you have a passion for cybersecurity and are eager to work in...


  • Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full time

    Exciting Career Opportunity for a QRadar SIEM Support Engineer!We are currently hiring for a QRadar SIEM Support Engineer for a prestigious banking client in Abu Dhabi. This is an onsite role in Abu Dhabi and we are looking for immediate joiners with relevant experience in the banking industry.If you have a passion for cybersecurity and are eager to work in...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Service LLC Full time

    Job Title: Senior DevOps EngineerWe're seeking a seasoned DevOps professional with expertise in Azure, OpenShift, Kubernetes, and automation to lead dynamic projects and contribute to cutting-edge solutions in the tech landscape.Key Responsibilities:Design and implement robust DevOps platforms covering build automation, CI/CD, and SDLC orchestration.Manage...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full time

    Exciting Career Opportunity for a QRadar SIEM Support EngineerWe are currently hiring for aQRadar SIEM Support Engineerfor a prestigious banking client in Abu Dhabi. This is anonsite role in Abu Dhabiand we are looking forimmediate joinerswith relevant experience in the banking industry.If you have a passion for cybersecurity and are eager to work in a...


  • Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full time

    Exciting Career Opportunity for a QRadar SIEM Support Engineer!We are currently hiring for aQRadar SIEM Support Engineerfor a prestigious banking client in Abu Dhabi. This is anonsite role in Abu Dhabiand we are looking forimmediate joinerswith relevant experience in the banking industry.If you have a passion for cybersecurity and are eager to work in a...


  • Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full time

    Exciting Career Opportunity for a QRadar SIEM Support Engineer!We are currently hiring for aQRadar SIEM Support Engineerfor a prestigious banking client in Abu Dhabi. This is anonsite role in Abu Dhabiand we are looking forimmediate joinerswith relevant experience in the banking industry.If you have a passion for cybersecurity and are eager to work in a...