Lead Technical Support Engineer

1 month ago


Abu Dhabi, Abu Dhabi, United Arab Emirates myGwork Full time

Key Responsibilities and Qualifications:
Serve as the primary technical support liaison between various technical and non-technical teams, including but not limited to networking, computing, compliance, and business operations.

Develop a comprehensive understanding of internal client challenges and deliver timely technical solutions.

Engage in the installation, monitoring, maintenance, support, and optimization of all production server hardware.

Conduct system board-level repairs and fault diagnosis in accordance with service level agreements (SLAs).

Plan and oversee the commissioning of new rack positions, ensuring efficient setup and operation.

Participate in the design and commissioning of new whitespace environments.

Implement structured cabling installations as a crucial aspect of this role.

Stay informed about the latest technological advancements and apply them effectively within the organization.

Maintain strict adherence to established Health & Safety protocols at all times.

Collaborate seamlessly as part of a multidisciplinary team, fostering a cooperative work environment.

Be prepared for additional on-site responsibilities at client locations as required.
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