Help Desk Support

1 week ago


Dubai, United Arab Emirates AccessMedical Full time

**IN DUBAI ONLY - SALRY FROM 5,000 TO 7,000 DIRHAMS FULL PACKAGE**

We are looking for a skilled help desk specialist to provide fast and effective support. As a help desk specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions.

**Help Desk Specialist Responsibilities**:

- Manage office 365 (Outlook, Teams, Office Apps), 3cx(Communication), PeopleHum(HR Application)
- Manage employee assets
- Manage employee access to Power Bi & Oracle NetSuite
- Responding to support queries.
- Providing support in person, over the phone, or via remote access.
- Diagnosing issues with computer software, peripherals, and hardware.
- Running software diagnostic tools and physically inspecting hardware systems.
- Talking to clients through basic problem-solving processes.
- Providing basic computer training.
- Installing and upgrading hardware and software systems.
- Writing training manuals.

**Help Desk Specialist Requirements**:

- Bachelor’s degree in computer science, information technology, or a similar field.
- 3+ years working as a help desk specialist.
- Experience in cloud ERP system. Preferably Oracle NetSuite
- Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.

**Salary**: AED5,000.00 - AED7,000.00 per month


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