Business Systems Support Analyst

5 months ago


Fujairah, United Arab Emirates Perma Pipe Inc Full time

**ESSENTIAL JOB FUNCTIONS**:

- Responsible for resolving issues and implementing process or system enhancements as required for the legacy business systems and new ERP system (Infor Syteline)
- Manage and obtain approvals for all change requests, particularly regarding scope and timelines
- Lead projects within a set of deadlines using established Project Management Methodology & Governance to meet or exceed customer project requirements.
- Support end users in day-to-day activities
- Proactively identify, analyze, and mitigate project and system operational and financial risks.
- Develop a strong working knowledge of the various departmental processes.
- Analyze current business processes, recommending and implementing agreed process automation and improvements

**WORKING RELATIONSHIPS/REPORTING**:Reporting directly to the IT Manager-MENA, with functional reporting to the Business Systems Manager, this position interacts with all levels of the organization.

**JOB REQUIREMENTS**:
**EDUCATION**:Bachelor’s degree in computer science or similar.

**EXPERIENCE**:

- 5+ years of experience in Finance, Manufacturing and Supply chain processes and/or related systems.
- 5+ years of experience in managing and supporting ERP systems, ideally Infor Syteline or other Infor ERP systems.

**QUALIFICATION/ REQUIREMENT**:

- Knowledge of and experience in supporting Infor’s Syteline ERP environment strongly desired
- Database knowledge of MYSQL and MongoDB
- Knowledge of digital form design is desirable.
- Knowledge of development tools such as Visual studio, SSMS, Report Builder is desirable.
- Knowledge of Reporting and Analytic tools
- Knowledge of development technology such as. net, SQL, VB Script, PHP, Bootstrap is desirable.
- Good understanding of PMP and Agile processes
- Demonstrates effective leadership ability to contribute to a matrix team environment resulting in significant overall team performance.
- Good understanding and experience on modern software development methodologies and tools.
- Ability to work with ambiguous and incomplete information. Resourceful and a Problem Solver.
- Skills in managing time and organizing own work.
- Work well under pressure and adhere to strict timelines; Ability to manage conflicting priorities.
- Good verbal and written communication skills
- Ability to connect and communicate effectively in a team environment
- Ability to work under instruction and take guidance

S**UPERVISORY RESPONSIBILITES**:Will have indirect functional management

**EQUIPMENT TO BE USED**: Must be able to operate computer and other IT equipment as the job requires.

**PHYSICAL DEMANDS**: Position is mostly performed at a desk and may require walking to users’ computers or IT systems to troubleshoot issues. May require lifting to 10 pounds. Requires manual agility sufficient to operate standard office machines such as computers and other IT equipment as the job requires. Requires normal range of hearing and vision.

**MENTAL DEMANDS**: Must handle diverse work problems on a daily basis. Must be able to resolve problems, handle conflict and make effective decisions under pressure. Must relate and interact with people at all levels in the Company.

**WORKING CONDITIONS**: Works in a typical office setting. This position will require working outside of normal office hours on an as needed basis.

**THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.**

**PERMA-PIPE provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy, gender identity, equal pay, and sexual orientation), national origin, age (40 or older), mental or physical disability, veteran status or genetic information.



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