Multi-property Sales Coordinator

3 days ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 22166754

**Job Category** Sales & Marketing

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort
- Number of Direct Reports - 0
- Titles of Direct Reports - 0

**CANDIDATE PROFILE**

**Experience**:

- Relevant, proven strength within an administrative environment.

**Skills and Knowledge**
- Strong organization skills
- Good attention to detail
- Strong communication skills (verbal, listening, writing)
- Knowledge of contractual agreements and legal implications
- Knowledge of group and conference business
- Knowledge of operations and associated challenges for all brands
- Effective decision making skills
- Ability to influence others
- Strong problem-solving skills
- Good analytical skills
- Strong customer and associate relation skills
- Ability to develop and maintain relationships e.g., associates, customers, vendors

**Education or Certification**
- **High School Diploma or equivalent required**

**SPECIFIC DUTIES**

The following are specific responsibilities and contributions critical to the successful performance of the position:

- Ensures Diary Management Systems are updated with all activities as appropriate.
- Processes all business correspondence within acceptable time limits. Creates contracts and other related booking documentation as required, to a high standard.
- Manages all administrative duties relevant to the EBC function supporting the team.
- Produces daily, weekly, monthly reports accurately using the Opera system and enquiry log statistics
- Understands the overall market.
- Effectively manages and develops relationships with key internal and external stakeholders.
- Transfers accurate, complete and timely information to operating departments at the properties.

**OTHER**

**Safety and Security**
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Notify Loss Prevention/Security of any guest reports of theft.

**Policies and Procedures**
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.

**Guest Relations**
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

**Communication**
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.

**Working with Others**
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and p

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