Call Center Operator

**Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication “scripts” when handling different topics. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise. - Build sustainable...

High school diploma or equivalent - 1-3 years of experience in a call center environment - Knowledge of customer service practices and principles - Excellent data entry and typing skills - Superior listening, verbal, and written communication skills - Ability to handle stressful situations appropriately **Job Types**: Full-time, Permanent **Salary**:...

Responsibilities: - Supervise and oversee the daily operations of the call center, ensuring smooth and efficient handling of customer orders. - Manage a team of call center agents, providing guidance, support, and training as needed to maintain high-performance standards. - Monitor call center performance metrics, such as call volume, response time, and...

unique smile medical center is looking for receptionist/call center representative arabic speaker Nationality: Syrian, Palestine or Jordanian Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (preferred)

Plan and implement call center strategy - Determine targets for call center - Hire and onboard new call center employees - Answer staff questions, provide guidance and feedback to team members - Train new employees - Onboard new employees - Ensure a friendly and motivating work environment - Measure performance with KPIs such as call interruptions, calls...

**Are you an experienced leader with a passion for customer service and the beauty industry? **_We seeking a Head of Call Center to lead our customer support operations and enhance client satisfaction._ **Key Responsibilities**: - Oversee the daily operations of the call center, ensuring high-quality customer service and efficiency. - Develop and implement...

**Responsibilities**: - Oversee the day-to-day operations of our call center, ensuring smooth and efficient processes. - Manage and lead a team of call center agents, providing guidance, training, and support as needed. - Develop and implement strategies to optimize call center performance and enhance customer satisfaction. - Monitor call center metrics and...

**CALL CENTER AGENT** **Job description** - Research required information using available resources - Manage and resolve customer complaints - Provide customers with service information - Enter new customer information into system - Update existing customer information - Identify and escalate priority issues - Route calls to appropriate resource - Follow up...

**Business Goal**: 1.Meeting customer service targets 2.Increasing efficiency and productivity 3.Reducing costs 4.Improving employee morale and retention 5.Enhancing quality assurance 6.Managing risks and compliance **KPI**: 1.Average Call/lead Handling Time 2.First Call/lead Resolution (FCR) Rate 3.Abandoned Call/lead Rate 4.Service...

Due to the nature of the job & specific management requirement Female from UK or European countries are preferred for this particular role. Key Accountabilities: - Specify & define the output required from the job. - Identify 6-8 key accountabilities and their performance indicators. - Monitor and control Call Center staff, ensuring they maintain effective...

The required Reception/Call Center Agent would mainly deal with the clinical operation that focuses on patient’s transactions that would cover clerical and cashiering tasks as well. This would include the clinical process from plotting an appointment to providing invoices as they finish the treatment. - With or without experience. - Experience in...

An innovative aesthetic clinic located in Dubai, specializing in providing personalized aesthetic solutions that enhance and rejuvenate natural beauty. Our expert team of professionals utilizes the latest technology and techniques to deliver exceptional results across a comprehensive range of aesthetic services. At Be You, we empower individuals to embrace...

We are currently looking for Receptionist and Call Center Staff. With or without experience in Medical field Arabic Lady, can speak English. **Job Types**: Full-time, Contract Contract length: 24 months **Salary**: AED3,500.00 - AED5,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work...

__ - Answering calls from customers professionally and responding to customer inquiries and complaints. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Handling and resolving customer complaints on offered services. - Adhering to all company policies and procedures. - **Job...

__ - Answering calls from customers professionally and responding to customer inquiries and complaints. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Handling and resolving customer complaints on offered services. - Adhering to all company policies and procedures. - **Job...

**Urgent requirement for call center agent.** **Call center agent-** English & Hindi speaker. speaking call center agents with a minimum of 2 to 3 years of experience in a call center. Experienced in handling Call center digital platforms. Should have proficiency in written English and Hindi, communication skills, and customer service. Computer know-how,...

Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage...

Position: Outbound Call Center Agent Company: GSM Medical Center **Responsibilities**: - Maintain a positive and professional attitude while interacting with clients. - Achieve and exceed set targets and goals. **Salary**: AED 3000 plus incentives Location: Dubai, Al Rigga Algerian Mall, Office 435 **Salary**: AED3,000.00 per month Ability to...

__ - Work closely with the team, motivating and coaching them - Hosting 1-2-1’s and team meetings - Keeping up to date with business development and new product lines - Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs - Ensure training and development plans are...

1) Must be Bilingual - English and **Arabic** ( Speaking and Writing ) 2) Pleasant and Positive Attitude to deal with clients and colleagues. 3) Must have strong knowledge in various Social media Platforms. 4) Interactive and negotiation skills. **Experience**: - Arabic and English Call Center: 1 year (preferred) **Language**: - Arabic (required)