Manager, Partner Processing

1 month ago

Dubai, United Arab Emirates Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Partner Processing & Vendor Management

Overview:
The Mastercard Processing product management team is responsible for defining the strategy and executing the delivery of, Processing products & Value-Added-Services serving traditional and non-traditional Issuers/customers including but not limited to Banks, Telcos, Retailers, Fintechs and Microfinance companies.

This role sits within the regional product management team of Mastercard Processing with focus on enabling Processing services for our customers through Partners including third party processors, fintech and enablers.

Role:

- Works with existing partners and identifies new partners to deliver the Mastercard Processing strategy and product roadmap
- Pipeline development and management of prospective customers through the sales journey
- Work with the account and product teams in the qualification and prioritization of pipeline and cross-sell opportunities
- Partner with account teams to execute sales opportunities, developing proposals and presentations and closing opportunities.
- Leads and ensures retention and maintenance of long-term relationships with clients based on client and Mastercard business strategic direction
- Ensures revenue targets for new and existing accounts are met. Identifies and owns the successful closure of cross sell opportunities to extend revenues and footprint with the clients to meet individual account revenue and strategic growth targets
- Tracks and reports performance of new commercial deals; achieves agreed revenue and adheres to them
- Leads, manages and is accountable for renewal of PTS client contracts and addenda to agreed retention, PTS deal parameters, and financial and commercial points with support from legal, finance and other key stakeholders

Others:
CONTRACT MANAGEMENT

VENDOR RELATIONSHIP

VENDOR GOVERNANCE

CLIENT SERVICE MANAGEMENT /ACCOUNT MANAGEMENT

PERFORMANCE AND QUALITY MANAGEMENT TO ASSURE SLAs ARE MET BY PARNER

LIASE WITH PARTNER ON CRITICAL INCIDENTS AND ITS RESOLUTION

KEEP TRACK OF ALL ISSUES REPORTED (CLOSED, PENDING CLOSURE) AND ESCLATE TO REGION LEADERSHIP WHERE NCESSARY

All About You:

- you have advanced product management knowledge, with extensive experience working on product and proposition launches in multiple markets
- you have experience in Issuer or Acquirer Processing
- you have experience in technical sales or product manager for a complex payment product or service
- you have a proven ability to manage complex sales processes with a wide range of prospects
- you able to lead conversations at both a business and complex technical level
- Payments knowledge - either at a service provider (bank, PSP fintech, payment network), or with payments/processing solution provider
- Effective Communications - story telling, visual presentation, thinking on your feet, handling customer objections and questions, managing the conversation
- Influencing/Value Selling - understanding prospect needs and how they define value, adapting your message to the audience, illustrating value over features
- Sales
- scoping, qualification, proposal writing, presentations, closing and customer agreements
- Solutions Development - presenting solutions to solve real pain points, clearly communicating value, architecting a full solution
- Self-starter / motivated to work independently and as an effective team member

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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