Service Desk

**Experience**:3-5**Posted**:07 Nov,2022**Location**:United Arab Emirates**Global IT Service Desk** **Work Location : Abu Dhabi** Job description: - At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment. - Able to demonstrate strong verbal customer service skills including their ability...

We are seeking a motivated and customer-oriented IT Service Desk Analyst to join our dedicated team. As an IT Service Desk Analyst you will be responsible for providing technical support and assistance to end-users, troubleshooting IT issues, and ensuring timely resolution. Your role will be critical in maintaining high customer satisfaction and productivity...

**IT Service Desk Agent** **Abu Dhabi, United Arab Emirates** Parsons is looking for an amazingly talented **IT Service Desk Agent**to join our team! In this role, you will get to support employees with IT related queries and help set up new joiners. **What You'll Be Doing**: - Provides analytical and IT technical support remotely to end users of Parsons...

Parsons is looking for an amazingly talented **IT Service Desk Agent **to join our team! **What You'll Be Doing**: - Provides analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware. - Recognizes, categorizes and isolates end user questions, issues and problems; either resolves...

JoyLifestyle Flower & Cake Shop is seeking a Front Desk Service Coordinator responsible for front desk cash handling and customer communication. Key responsibilities include: - Handling front desk payments and order transactions. - Communicating with customers in a friendly and professional manner, addressing inquiries. - Proficient in spoken Arabic and...

Title: Help Desk Service - sons/daughters of UAE Emirati Women Minimum 4 years higher diploma 2-3 Years in oil and Gas Industry is an advantage Certification in Customer Service or Equivalent Should be proficient in English and Arabic Ability to commute/relocate: - Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Requirements for role**: - 4-7 years of experience in technical support for end-users - Proficiency in Active Directory, and Ticketing systems. Manage Engine Service Desk & Desktop Central experience preffered - Knowledge supporting end user devices: Windows & MacBooks - Basic knowledge of networking, VPN - Strong communication and customer service...

Overview: Core42 is the UAE’s national-scale enabler for cloud and generative AI, combining G42 Group’s expertise across multiple technology disciplines into a single platform for public sector and large enterprise transformations. Building on our capabilities as sovereign cloud and HPC specialist, we bring generative AI, cybersecurity, professional and...

**IT Service Desk Agent (UAE National)** **Abu Dhabi** Parsons is looking for an amazingly talented **IT Service Desk Agent **to join our team! **What You'll Be Doing**: - Provides analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware. - Recognizes, categorizes and isolates...

**Job Overview**: **Key Responsibilities**: - Diagnose and resolve hardware, software, and network-related issues. - Install, configure, and maintain desktop computers, laptops, mobile devices, printers, and other peripherals. - Assist with user account setup, password resets, and access permissions across various systems and platforms. - Troubleshoot...

A new role has come up with a large and well-known firm based in the UAE. Our client is recruiting for a well-experienced **IT Helpdesk Support Analyst **interested in working in a standalone role, working in a quite demanding work environment. You will primarily be responsible for providing desk stop support - remote and onsite, to all employees in the...

Our client here in Abu Dhabi is looking for **IT Help Desk who can join immediately.** **Requirements**: - Position: IT Help Desk. - Rules: Work under IT Help Desk. - Speaking Arabic. - Bachelor’s degree in computer sciences or related fields - 1-2 years’ work experience in service desk/customer services - Knowledge in IT Service Management and ITIL...

**Summary**: Provide first and second line support to all system users. Ensure that the operations of the IT Service Desk support Enerflex business strategy and priorities at their location or other assigned locations, by working with other IT management and staff. **Principle Responsibilities and Duties**: Provide Tier I and II support for desktops,...

Overview: **Core42** is the UAE’s national-scale enabler for cloud and generative AI, combining G42 Group’s expertise across multiple technology disciplines into a single platform for public sector and large enterprise transformations. Building on our capabilities as sovereign cloud and HPC specialist, we bring generative AI, cybersecurity, professional...

Defining and implementing front desk objectives and procedures. - Hiring and training staff and managing the shift schedules. - Tending to guests' complaints and questions and providing exceptional customer service. - Ensuring that the front desk and reception area is kept clean and organized. - Maintaining front desk office supplies and equipment. -...

Defining and implementing front desk objectives and procedures. - Hiring and training staff and managing the shift schedules. - Tending to guests' complaints and questions and providing exceptional customer service. - Ensuring that the front desk and reception area is kept clean and organized. - Maintaining front desk office supplies and equipment. -...

Female - Arabic Spekaer **Responsibilities**: - Responsible for greeting visitors - Answering and directing phone calls, scheduling appointments, and managing correspondence. - Maintain records, provide information about the organization. - Assisting with various administrative tasks, such as filing, data entry, and preparing documents. - Keeping accurate...

The role is a level 1 technical support position responsible for providing cloud customers with support, general guidance, best practices, technical troubleshooting, and instructions on how to use or transition to cloud services. The Executive will: - record customer interactions in the form of tickets and escalate them to level 2 and 3 teams as needed. -...

Attempt to resolve requests by prioritizing and taking ownership to follow-up and ensure resolutions for every opened case. - Support continuity among working teams by generating daily service desk reports highlighting continuing needs, irregularities, and repeated incidents. Liaise between customers and senior engineers to resolve critical incidents. -...

Your job responsibilities are including the duties as below but not limited to these points： - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen, and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material...