Service Hub Agent

3 months ago


UAE, United Arab Emirates Damac Properties Full time

Responsible for answering all incoming calls originating from outside or within the hotel in a friendly and caring manner accordingly to the Paramount Hotel standards

**Duties and Responsibilities**
- Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
- Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
- Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
- To ensure a very polite, accurate and efficient telephone service to all callers
- To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
- To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
- To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards
- To ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
- To maintain updated internal and employee telephone directory
- Maintains a logbook on each shift for any information on guest comments.
- To be aware of all fire prevention and safety regulations and procedures at all times. To report all emergency calls immediately to the management

**Qualifications and Experience**
- Post-secondary diploma or equivalent
- Preferably with 1-2 years’ experience in a Switchboard Communication Center position of a five star hotel in the Middle East


  • Service Hub Agent

    5 months ago


    UAE, United Arab Emirates Damac Properties Full time

    **Responsibilities**: - Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai - Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities - Always have a smile, with a helpful and friendly attitude towards colleagues and guests...

  • Service Hub Agent

    4 months ago


    UAE, United Arab Emirates Damac Properties Full time

    **Functional Accountabilities - Comprehensive knowledge of the Hotel, including all departments, services and outlets - Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities - Always have a smile, with a helpful and friendly attitude towards colleagues and guests...

  • Customer Service Agent

    3 months ago


    UAE, United Arab Emirates Chip Germany GmbH Full time

    **Location**: Dubai, UAE **About the Role**: We are seeking a motivated and customer-focused Call Center Customer Service Agent to join our team in Dubai! In this role, you will be the first point of contact for our clients, providing exceptional service and support over the phone. You will answer inquiries, troubleshoot issues, and ensure customer...

  • Customer Service Agent

    4 months ago


    UAE, United Arab Emirates Al-Futtaim Full time

    DC Aviation Al Futtaim (DCAF) has come a long way since its establishment in 2013 as the only integrated Hangar and VIP lounge facility in DWC. We offer services in Charter, FBO, Maintenance and Aircraft Management and strive to deliver excellence in all aspects of our business with our primary focus being to exceed customer expectations. Having obtained our...


  • UAE, United Arab Emirates DP World Full time

    **JOB ACCOUNTABILITIES**: As the Director of Network and SSL Agents, you will be pivotal in overseeing our global network of agents and manage the list of nominated DP World companies And affiliates for SSL - You will be responsible for developing and maintaining strong relationships with our network partners, optimising our logistics network, and ensuring...

  • Service Agent

    3 months ago


    UAE, United Arab Emirates Damac Properties Full time

    **Functional Accountabilities**: - Serve and clear food and beverage items in an unobtrusive and professional manner - Carry trays and set up trolleys with linen, china, glass and silver - Provides hands-on support, direction and assistance to casts on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to...

  • Service Agent

    4 months ago


    UAE, United Arab Emirates Damac Properties Full time

    **Functional Accountability**: - Serve and clear food and beverage items in an unobtrusive and professional manner - Carry trays and set up trolleys with linen, china, glass and silver - Provides hands-on support, direction and assistance to casts on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests -...

  • Service Agent

    3 months ago


    UAE, United Arab Emirates Damac Properties Full time

    **Functional Accountability**: - Serve and clear food and beverage items in an unobtrusive and professional manner - Carry trays and set up trolleys with linen, china, glass and silver - Provides hands-on support, direction and assistance to casts on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests -...

  • Service Agent

    3 months ago


    UAE, United Arab Emirates Damac Properties Full time

    **Functional Accountabilities**: - Serve and clear food and beverage items in an unobtrusive and professional manner - Carry trays and set up trolleys with linen, china, glass and silver - Provides hands-on support, direction and assistance to casts on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to...

  • Service Agent

    3 months ago


    UAE, United Arab Emirates Damac Properties Full time

    **Functional Accountabilities**: - Serve and clear food and beverage items in an unobtrusive and professional manner - Carry trays and set up trolleys with linen, china, glass and silver - Provides hands-on support, direction and assistance to casts on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to...

  • Call Center Agent

    4 months ago


    UAE, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Call Center Agent **Role : Call Center Agent** **Location**: Ras-Al-Khaimah **Role Purpose**: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. **Key Accountabilities of the role - Handle inbound & outbound calls according to procedures, guidelines, and schedules set by...


  • UAE, United Arab Emirates Emirates NBD Full time

    **UAE National ONLY **Organization Unit Purpose** The Department is Service Quality. This unit evaluates agent performance and provides consistent feedback and coaching to Outbound agents. The unit also verifies service requests, handle outbound complaints, and constantly works to monitor risks. **Job Purpose** The Quality Team Leader provides guidance...

  • Call Center Agent

    3 months ago


    UAE, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Call Center Agent - Temp Contract **Role: Call Center Agent - Temp Contract (3 months)** **Location: RAK** **Role Purpose**: - To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. **These are the main responsibilities of this role**: - Handle inbound & outbound calls according to...


  • UAE, United Arab Emirates Apparel Group Full time

    T he Customer Care Executive is the point of contact with the customer and takes responsibility for ensuring all customer calls are handled in a timely, accurate manner and reflect the superlative levels of customer service that define the customer experience as per 6th Street standards 1 - Review orders on a daily basis for possible issues for fulfilment,...


  • UAE, United Arab Emirates Damac Properties Full time

    **Functional Accountabilities - Comprehensive knowledge of the Hotel, including all departments, services and outlets - Managing of guest luggage storage - Ensure to be present and aware of all V.I.P / High profile guests checking-in, out and strategic focus on groups - Delivery of guest belongings and luggage - Assist door, driveway and lobby team in...


  • UAE, United Arab Emirates Damac Properties Full time

    Responsible for ensuring all luggage, letters, guest belongs are delivered to guests and guest suites in a professional, efficient and timely manner, adhering to LQA and security guidelines. **Functional Accountabilities** - Comprehensive knowledge of the Hotel, including all departments, services and outlets - Managing of guest luggage storage - Ensure to...

  • Transaction Manager

    4 months ago


    UAE, United Arab Emirates HSBC Full time

    -Job description Transaction Manager - Issuer Services, MENAT - 0000JKZJ Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support...

  • Sales Admin

    3 months ago


    UAE, United Arab Emirates Manpower Middle East Full time

    Posted Date- 16 minutes ago- Location- United Arab Emirates- Discipline- Sales- Job Reference- 31499- Salary- 0.0Location: Abu Dhabi ( twice a week travel to Dubai) Summary: - To oversee order management process from order placement to receiving up to invoicing to Customer. It will include order processing, Periodic follow-up on Manufacturing status,...

  • Call Center Agent

    4 months ago


    UAE, United Arab Emirates The Wave Lounge Beauty Spa Full time

    **POSITION**:Call Centre Agent (with Salon Experience) **REPORTING RELATIONSHIPS** Position reports to : Salon Manager Positions supervised : 0 **ROLE SUMMARY** The Call Centre Agent is part of the support team; the main duty is to ensure our clients experience a seamless booking experience, whilst ensuring the highest quality reservations process and...


  • UAE, United Arab Emirates THE BRIDGE | Lifestyle Hub Full time

    **| ** Reports directly to the Membership Sales & Guest Relations Manager and Membership Associate Supervisors. The Junior Membership Associate is primarily responsible for building genuine, long-lasting relationships with Members and is fundamentally focused on making a real impact on people’s lives. Identifies, recommends, and truly believes in our...