Customer Service Agent

7 days ago


UAE, United Arab Emirates Chip Germany GmbH Full time

**Location**: Dubai, UAE

**About the Role**:
We are seeking a motivated and customer-focused Call Center Customer Service Agent to join our team in Dubai In this role, you will be the first point of contact for our clients, providing exceptional service and support over the phone. You will answer inquiries, troubleshoot issues, and ensure customer satisfaction.

**Responsibilities**:

- Respond to incoming calls from clients in a prompt, courteous manner.
- Determine the demands of your customers by paying attention to their worries.
- Give precise and beneficial details about our goods and services.
- Investigate and effectively address client concerns while adhering to established protocols.
- Establish a good rapport with clients and cultivate a cheerful atmosphere.
- For future reference, accurately record every interaction you have with customers.
- Reach predetermined goals for customer satisfaction and call handling performance.
- Keep abreast of corporate policies, offerings, and services.

**Requirements**:

- Must be a fluent speaker of **English** or bilingual with English and **Italian or Spanish or Portuguese or French or Swedish**.
- Excellent communication and interpersonal skills.
- Active listening skills and the ability to understand customer needs.
- Problem-solving skills and the ability to find solutions independently.
- Strong computer literacy and proficiency in relevant software.
- Ability to work effectively in a fast-paced environment.
- Positive and professional attitude.

**Benefits**:

- Competitive salary (to be determined)
- Opportunity to work in a dynamic and growing company
- **Please note that visa and health insurance are not provided.**

**Are you a passionate and articulate individual who thrives in a customer-centric environment? If so, we encourage you to apply**

(m/w/d)



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