Service Hub Agent

3 weeks ago


UAE, United Arab Emirates Damac Properties Full time

**Functional Accountabilities
- Comprehensive knowledge of the Hotel, including all departments, services and outlets
- Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
- Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
- To ensure a very polite, accurate and efficient telephone service to all callers
- To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
- To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
- To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards
- To ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
- To maintain updated internal and employee telephone directory
- Maintains a logbook on each shift for any information on guest comments.
- To be aware of all fire prevention and safety regulations and procedures at all times.
- To report all emergency calls immediately to the management
- Perform any related duties and special projects as requested by Management

**5. Qualifications and experience
**Experience and Technical Knowledge
- Minimum of 2 years’ experience in the same position, preferably in an international five star hotel with more than 500 rooms

**Qualifications
**ESSENTIAL**
- Secondary Education or equivalent
- College Diploma in Hospitality Management

**DESIRABLE**
- Bachelor Degree


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