Car Dealership Receptionist

1 week ago


Dubai, United Arab Emirates Apex Digital Full time

**Car Dealership Receptionist Responsibilities**
- Greets showroom customers and determines the nature of their visit.
- Guarantee all checks in accordance with company policy
- Answer phone and direct customers/prospects to the appropriate department and ensure to follow-up in a timely manner
- Diplomatically handle customer complaints and refer them to the appropriate individual/unit for resolution
- Ensure all company safety policies and procedures are strictly followed
- Ensure to check with management at the end of each shift before leaving the dealership to ascertain they do not need anything additional
- Responsible for daily filing (service repair orders, parts counter tickets, car deal files, and hard copies)
- Use the dealership’s computer system to calculate customer’s bills
- Responsible for receiving payments (cash, checks, and credit card payments) from customers and documenting the amount received on the repair order and/or counter ticket
- Provide customers with accurate change and issue receipts to them
- Responsible for processing internals daily
- Maintain confidentiality of customer and company information at all times
- Attend to customers with a clear, friendly voice along with a professional demeanor
- Maintain and keep customer areas tidy
- Responsible for stocking fresh complimentary snacks and beverages for customers
- Attend to waiting for customers

**Requirements and skills**
- Experience in sales or similar field is mandatory
- Arabic Language is manadatory
- Communication Skills: Car dealership receptionists require excellent oral communication skills to effectively communicate customers’ interest needs and requests to management and sales personnel; as well as written communication skills for filing and documentation
- Language Skills: They require the ability to read and comprehend instructions and information
- Professionalism: They must present a professional personal appearance at all times and a polished communication style
- Phone Handling Skills: They require appropriate phone handling etiquette for polite conversation with customers and prospects; and for promptly and efficiently handling a multi-line phone system
- Flexibility: Car dealership receptionists must be willing and able to work various schedules
- Interpersonal Skills: Receptionists require excellent interpersonal skills to relate easily with people of various background and personalities. It is also essential for them to work effectively with all departments with limited supervision
- Computer Skills: They require intermediate computer skills in Microsoft Word, Outlook, and Excel. They also require strong keyboarding skills
- Time-management: They must be punctual, with the ability to manage assigned tasks within time schedule; as well as provide customer support in a timely manner

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Automotive Technician: 1 year (preferred)


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